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Old 06-17-2008, 09:01 AM   #1 (permalink)
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Exclamation Recover Deleted Email on Handheld, still in exchange

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I've searched for a good two hours now and can't find the right information for this problem.

We are on BES and all users have 7100i devices. A user deleted an email on her blackberry, it is still in her outlook on our exchange server and the user wants the email pushed back to her device. How do I syn exchange with her blackberry so the email will reappear in her device?
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Old 06-17-2008, 09:03 AM   #2 (permalink)
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You can't.

Just have the user send the email to themself and it will appear as a new message on the device.
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Old 06-17-2008, 09:05 AM   #3 (permalink)
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You and your simple solutions!

Remove the user from the BES, wipe and re-activate; that'll get it back in original form.
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Old 06-17-2008, 09:27 AM   #4 (permalink)
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Quote:
Originally Posted by hdawg View Post
Remove the user from the BES, wipe and re-activate; that'll get it back in original form.
...if the said email message is not older than 14 days or the 751st email message in the user's mailbox
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Old 06-17-2008, 09:34 AM   #5 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
...if the said email message is not older than 14 days or the 751st email message in the user's mailbox
Stupid monkey assumed it was a recent message.

touché
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Old 06-17-2008, 01:13 PM   #6 (permalink)
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Quote:
Just have the user send the email to themself and it will appear as a new message on the device.
Already thought of that, just wanted to know if a... "standard" method of doing it existed. I did not know if I could force a sync between the blackberry and exchange, or something similar.

Quote:
Remove the user from the BES, wipe and re-activate; that'll get it back in original form. ...if the said email message is not older than 14 days or the 751st email message in the user's mailbox
Seems a bit harsh for this situation, but I'll keep this in mind for future reference.

Thanks for the feedback, if the user is still having the issue, I will let them know to forward the email back to themselves.
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