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Just have the user send the email to themself and it will appear as a new message on the device.
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Already thought of that, just wanted to know if a... "standard" method of doing it existed. I did not know if I could force a sync between the blackberry and exchange, or something similar.
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Remove the user from the BES, wipe and re-activate; that'll get it back in original form. ...if the said email message is not older than 14 days or the 751st email message in the user's mailbox
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Seems a bit harsh for this situation, but I'll keep this in mind for future reference.
Thanks for the feedback, if the user is still having the issue, I will let them know to forward the email back to themselves.