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Old 06-18-2008, 11:45 AM   #1 (permalink)
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Default BB Messenger not working Internally

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We recently upgraded all of our Blackberry's to 8700's through our phone provider (they resell Sprint's service). Previously, the users had an assortment of phone models on different carriers. For some reason, after the upgrades, our users are not able to use BB Messenger internally. We use BES to sync everything.

When they try to add an internal contact (anyone on our BES) through email or PIN, the other contact never receives the message/invitation.

When they try to an external contact (anyone NOT on our BES), through email or PIN, the other contact receives the invitation and messages and everything works normally.

The BES is pretty standard, and we haven't configured any policies that might restrict this. The carrier says that they don't have any settings on their end that would block this, so I'm at a loss.

Does anyone have any suggestions?

Thanks in advance,

Chris
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Old 06-18-2008, 11:59 AM   #2 (permalink)
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Old 06-18-2008, 12:42 PM   #3 (permalink)
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Have you check your IT policy to see if BlackBerry Messenger is disabled in it?
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Old 06-18-2008, 01:29 PM   #4 (permalink)
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The IT Policy is unchanged, but I just double-checked it to ensure it hadn't been blocked for some reason. The "Blackberry Messenger Policy Group" is all blank, which I believe means that it's all enabled.
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Old 07-02-2008, 12:31 PM   #5 (permalink)
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I'm still having trouble with this, and was wondering if anyone had any advice for me?
Just to recap, we're on CBeyond's mobile voice service, which is just rebranded Sprint.
When a user sends a BB Messenger request to someone within the company on our BES to add the other person as a friend, the other phone never gets the message. The original phone shows the PIN under the "Pending" category. We've also tried requesting by email with the same result.

If I send the request to a user outside of our organization, it works fine. Any suggestions?

Thanks,
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