BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 06-24-2008, 09:44 AM   #1 (permalink)
JCM
New Member
 
Join Date: Apr 2007
Model: 8800
Carrier: Cingular
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Upgrading from Small Business (BES Express) to Professional, possible?

Please Login to Remove!

Hello,

We are running BES Small Business or I guess BES Express, the one with the 15 user limit. Well, lo and behold, I just added the 15th user yesterday and of course this morning I hear from another guy who wants in. Sorry guy.

I was told by BB support that it's not possible to do an upgrade from my BES to Professional. They said I'd have to uninstall and then install Professional. No word on if I could migrate the database/users or anything. They were very happy to quote me the $2799 for a seamless upgrade to the full BES though.

Poking around the BB website I did find a page that purported to have the upgrade from my BES to Pro. I even downloaded the package. It's called bpsn_414A.exe. This was a few days ago and I can't find the page now. Does anyone know if this will work?

If not, any tips on uninstalling BES and installing Pro, migrating users, etc?

Thanks for the help.
Offline  
Old 06-24-2008, 04:05 PM   #2 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: Z30
OS: 10.2.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 6,637
Post Thanks: 264
Thanked 269 Times in 255 Posts
Default

I went from BESX to BES Pro to increase my user count.
Worked well.
I cant remember what versions I had but it was in the last 6 months.
I may have posted about it some where here.
__________________
irony : many old timer posters have de-evolved into the trolls they once fought
I am on http://supportforums.blackberry.com
BES 10 running sweet for my Z30, Z10 and Q10
Online  
Old 06-24-2008, 04:18 PM   #3 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: Z30
OS: 10.2.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 6,637
Post Thanks: 264
Thanked 269 Times in 255 Posts
Default

BlackBerry - BlackBerry Professional Software

Its as easy as adding a service pack.


You can migrate to the BlackBerry® Professional Software from BlackBerry® Enterprise Server xxx8211; Small Business Edition Version 4.0 or
later. If you have a small business solution that is earlier than Version 4.0, you must upgrade to Version 4.0 or later before you migrate to
the BlackBerry Professional Software
__________________
irony : many old timer posters have de-evolved into the trolls they once fought
I am on http://supportforums.blackberry.com
BES 10 running sweet for my Z30, Z10 and Q10

Last edited by knottyrope : 06-24-2008 at 04:23 PM.
Online  
Old 06-24-2008, 04:29 PM   #4 (permalink)
JCM
New Member
 
Join Date: Apr 2007
Model: 8800
Carrier: Cingular
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

aha! That's the page I found and where I downloaded the file I have.

So it's possible. Cool. Why would RIM support say it's not?

Thanks.
Offline  
Old 06-24-2008, 05:03 PM   #5 (permalink)
Thumbs Must Hurt
 
jaztek's Avatar
 
Join Date: Aug 2007
Location: Chicago
Model: 8830
PIN: N/A
Carrier: Verizon
Posts: 51
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

FYI, going to BES full version you add the keycode...that's it...
Offline  
Old 06-24-2008, 10:50 PM   #6 (permalink)
Knows Where the Search Button Is
 
Join Date: Nov 2007
Model: 8130
PIN: N/A
Carrier: VZW
Posts: 15
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Don't know, but having worked with RIM Support, sometimes their advice is questionable.

So, this upgrade will take you from BES Express to BPS. WHich is basically the same software as BES except with the limit raised to 30 users.

Unfortunately, after which, you need to upgrade to to BES for 2799 (which we painfully did. )
Offline  
Old 06-25-2008, 08:34 AM   #7 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: Z30
OS: 10.2.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 6,637
Post Thanks: 264
Thanked 269 Times in 255 Posts
Default

Darthkim,
We have done the same thing.
Was painless except for the price. But for 2799 you do get 5 cals.
__________________
irony : many old timer posters have de-evolved into the trolls they once fought
I am on http://supportforums.blackberry.com
BES 10 running sweet for my Z30, Z10 and Q10
Online  
Old 06-25-2008, 05:56 PM   #8 (permalink)
JCM
New Member
 
Join Date: Apr 2007
Model: 8800
Carrier: Cingular
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Ok, a bit confused about this. Have 3 more questions/things I need clarified if you'll endulge me

1. We're using the Blackberry Enterprise Messenger for Sametime (we're a Domino shop) right now, will BPS support it?

2. We push apps to our users (Google Maps, etc), I think BPS supports this, correct?

3. If I upgrade from BESX to BPS, it's then possible to upgrade to BES full (the $2799 version) via an upgrade pack?

Thanks.
Offline  
Old 06-25-2008, 10:23 PM   #9 (permalink)
BlackBerry Genius
 
hdawg's Avatar
 
Join Date: Aug 2006
Model: hdawg
PIN: port3101.org
Carrier: hdawg
Posts: 6,632
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

[quote=JCM;987463]Ok, a bit confused about this. Have 3 more questions/things I need clarified if you'll endulge me

Quote:
1. We're using the Blackberry Enterprise Messenger for Sametime (we're a Domino shop) right now, will BPS support it?
BlackBerry - BlackBerry Professional Software

.... it won't support use of the Enterprise IM client

Quote:
2. We push apps to our users (Google Maps, etc), I think BPS supports this, correct?
Yup

Quote:
3. If I upgrade from BESX to BPS, it's then possible to upgrade to BES full (the $2799 version) via an upgrade pack?
I do not know.
Offline  
Old 06-26-2008, 08:46 AM   #10 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: Z30
OS: 10.2.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 6,637
Post Thanks: 264
Thanked 269 Times in 255 Posts
Default

3. If I upgrade from BESX to BPS, it's then possible to upgrade to BES full (the $2799 version) via an upgrade pack?


Yes you can. I did it this year. And it too was like adding a service pack.
__________________
irony : many old timer posters have de-evolved into the trolls they once fought
I am on http://supportforums.blackberry.com
BES 10 running sweet for my Z30, Z10 and Q10
Online  
Old 06-26-2008, 09:14 AM   #11 (permalink)
BlackBerry Genius
 
hdawg's Avatar
 
Join Date: Aug 2006
Model: hdawg
PIN: port3101.org
Carrier: hdawg
Posts: 6,632
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by knottyrope View Post
3. If I upgrade from BESX to BPS, it's then possible to upgrade to BES full (the $2799 version) via an upgrade pack?


Yes you can. I did it this year. And it too was like adding a service pack.
Thanks!
Offline  
Old 06-29-2008, 02:53 PM   #12 (permalink)
Knows Where the Search Button Is
 
Join Date: Mar 2008
Location: Toronto/Canada
Model: 9000
Carrier: Rogers
Posts: 17
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by knottyrope View Post
BlackBerry - BlackBerry Professional Software

Its as easy as adding a service pack.

Is it just run setup.exe and then it will be done without any user intervention or should I stop any service before upgrading?
Offline  
Old 06-30-2008, 08:53 AM   #13 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: Z30
OS: 10.2.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 6,637
Post Thanks: 264
Thanked 269 Times in 255 Posts
Default

Just run the EXE, it will stop all the services.

Make sure you back up the DB for that "just in case".
__________________
irony : many old timer posters have de-evolved into the trolls they once fought
I am on http://supportforums.blackberry.com
BES 10 running sweet for my Z30, Z10 and Q10
Online  
Old 06-30-2008, 10:47 AM   #14 (permalink)
Knows Where the Search Button Is
 
Join Date: Mar 2008
Location: Toronto/Canada
Model: 9000
Carrier: Rogers
Posts: 17
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by knottyrope View Post
Make sure you back up the DB for that "just in case".
Can you tell me how to backup the database and where to locate it? I am very new to this. Thanks.
Offline  
Old 06-30-2008, 11:27 AM   #15 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: Z30
OS: 10.2.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 6,637
Post Thanks: 264
Thanked 269 Times in 255 Posts
Default

stop all BB services
Lookin here with MSDE
C:\Program Files\Microsoft SQL Server\MSSQL\Data

Copy all to diff location
Run setup.
__________________
irony : many old timer posters have de-evolved into the trolls they once fought
I am on http://supportforums.blackberry.com
BES 10 running sweet for my Z30, Z10 and Q10
Online  
Old 06-30-2008, 11:51 AM   #16 (permalink)
Knows Where the Search Button Is
 
Join Date: Mar 2008
Location: Toronto/Canada
Model: 9000
Carrier: Rogers
Posts: 17
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Did the backup and then run the setup.exe of BB Prof 4.1.4 but got the following message:

Upgrading a Blackberry Professional Software full vesion with a Blackberry Professional Software SMB is not supported. You must acquire a Blackberry Professional Software full version before upgrading.

What does this mean? I downloaded the V4.1.4 from:
BlackBerry - BlackBerry Professional Software
Offline  
Old 06-30-2008, 12:20 PM   #17 (permalink)
Knows Where the Search Button Is
 
Join Date: Mar 2008
Location: Toronto/Canada
Model: 9000
Carrier: Rogers
Posts: 17
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

OK, I restarted all Blackberry services and then ran the setup again and it went through the licensing screens. Then I got the Exchange Server Permissions (domain\besadmin) warning:

"The setup application could not verify the MS Exchange permissions for the MS Windows account. Before you continue, verify that the permissions are correct."

What should I do?
Offline  
Old 06-30-2008, 12:30 PM   #18 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: Z30
OS: 10.2.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 6,637
Post Thanks: 264
Thanked 269 Times in 255 Posts
Default

If bes express worked before it should not be an issue.
__________________
irony : many old timer posters have de-evolved into the trolls they once fought
I am on http://supportforums.blackberry.com
BES 10 running sweet for my Z30, Z10 and Q10
Online  
Old 06-30-2008, 12:33 PM   #19 (permalink)
Knows Where the Search Button Is
 
Join Date: Mar 2008
Location: Toronto/Canada
Model: 9000
Carrier: Rogers
Posts: 17
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I logged in as BESAdmin to the BES to do the installation and got the permissions warning.

Probably I should login as Administrator to the BES to do the installation. What do you think?
Offline  
Old 06-30-2008, 12:46 PM   #20 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: Z30
OS: 10.2.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 6,637
Post Thanks: 264
Thanked 269 Times in 255 Posts
Default

NO, you can only do it as besadmin!
__________________
irony : many old timer posters have de-evolved into the trolls they once fought
I am on http://supportforums.blackberry.com
BES 10 running sweet for my Z30, Z10 and Q10
Online  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright © 2004-2014 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.