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Old 06-24-2008, 10:55 AM   #1 (permalink)
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Question Technical problem with agent

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Hi,

The BlackBerry Enterprise Server service account server has just been switched.
To do this, I've follow those tasks, from the blackberry official website :
BlackBerry Search Results)

All looks ok, but I still have one problem that I don't succeed to resolve :
When I start the BEM, all services are launch allright, but mails are not be delivered to the devices !
The only way I've found, is to start a MS-DOS prompt and launch manually:
C:\Program Files\Research In Motion\BlackBerry Enterprise Server\blackberry agent -1

Do you have a solution ?

Thanks !
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Old 06-24-2008, 09:26 PM   #2 (permalink)
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Quote:
When I start the BEM, all services are launch allright, but mails are not be delivered to the devices
... how do you know?

Can you post some data from CTRL or ALRT log? Anything look fishy / confusing?
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Old 06-25-2008, 04:32 AM   #3 (permalink)
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Thanks for your reply !

Quote:
... how do you know?
Users don't received mails on their Blackberry

CRTL Log:
Here is, what I've got at the begining of the file for today (except the [ENV] lines):
Quote:
[30000] (06/25 00:00:11.890):{0xBC} [CFG] Controller will restart BES Agent(s) on crash
[30000] (06/25 00:00:11.890):{0xBC} [CFG] Controller will restart Dispatcher(s) on crash
[30000] (06/25 00:00:11.890):{0xBC} [CFG] Controller will restart Sync Server on crash
[30000] (06/25 00:00:11.890):{0xBC} [CFG] Controller will restart Policy Server on crash
[30000] (06/25 00:00:11.890):{0xBC} [CFG] Controller will restart MDS on crash
[30000] (06/25 00:00:11.890):{0xBC} [CFG] Controller will restart Attachment Server on crash
[30000] (06/25 00:00:11.890):{0xBC} [CFG] Controller will restart Router on crash
[30000] (06/25 00:00:11.890):{0xBC} [CFG] Controller will restart DB Consistency on crash
[30000] (06/25 00:00:11.890):{0xBC} [CFG] Controller will restart Instant Messanging on crash
[30000] (06/25 00:00:11.890):{0xBC} [CFG] Controller will restart Instant Messanging Connector on crash
[30000] (06/25 00:00:11.890):{0xBC} [CFG] Controller will restart MDS Services on crash
[30000] (06/25 00:00:11.890):{0xBC} [CFG] Controller will wait for WaitCount = 6 to restart BES Agent(s) on hung threads
[30000] (06/25 00:00:11.890):{0xBC} [CFG] The number of BES Agent restarts is limited to 10 times per 24 hours
[20000] (06/25 00:00:11.890):{0xBC} [CFG] Controller won't generate userdump files. Userdump.exe not found.
[30000] (06/25 00:00:11.890):{0xBC} [CFG] No blackout period found for BES Agent restart on hung thread
[30000] (06/25 00:00:11.890):{0xBC} [CFG] Controller will restart agents that did not send 2 heartbeats in a row

After this, those lines are repeating every 10 minutes :

Quote:
[30000] (06/25 09:24:25.218):{0x490} Performing system health check (BlackBerry Controller Version 4.1.4.13)
[20406] (06/25 09:24:47.718):{0xBC} 'servername' agent 1: will not restart - reached the maximum of 10 restarts per 24 hours
[20406] (06/25 09:25:47.718):{0xBC} 'servername' agent 1: will not restart - reached the maximum of 10 restarts per 24 hours
[20406] (06/25 09:26:47.718):{0xBC} 'servername' agent 1: will not restart - reached the maximum of 10 restarts per 24 hours
[20406] (06/25 09:27:47.718):{0xBC} 'servername' agent 1: will not restart - reached the maximum of 10 restarts per 24 hours
[20406] (06/25 09:28:47.718):{0xBC} 'servername' agent 1: will not restart - reached the maximum of 10 restarts per 24 hours
[20406] (06/25 09:29:47.718):{0xBC} 'servername' agent 1: will not restart - reached the maximum of 10 restarts per 24 hours
[20406] (06/25 09:30:47.718):{0xBC} 'servername' agent 1: will not restart - reached the maximum of 10 restarts per 24 hours
[20406] (06/25 09:31:47.718):{0xBC} 'servername' agent 1: will not restart - reached the maximum of 10 restarts per 24 hours
[20406] (06/25 09:32:47.718):{0xBC} 'servername' agent 1: will not restart - reached the maximum of 10 restarts per 24 hours
[20406] (06/25 09:33:47.718):{0xBC} 'servername' agent 1: will not restart - reached the maximum of 10 restarts per 24 hours
Do you want the ALRT log in addition ?
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Old 06-25-2008, 08:01 AM   #4 (permalink)
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I am willing to bet that you missed something in the registry when you made the switch.

Looking at your errors it seems that the Agent cannot be started.

If you look at the Registry and compare it to what you should have in the article there are 2 places in which the MAPI profile is listed.

One key states the name of the MAPI profile that the BES is using and the other key is actual MAPI profile itself. Odds are ones of those is missing or the name of the profile is wrong.

Review the article and triple check the registry, you'll find the error there.
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Old 06-26-2008, 09:53 AM   #5 (permalink)
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It's working !

I've made a research into my registry and change every old admin name by the new one (just in the research in motion folder, of course)

I shutdown and restart all the services (in the right order), and the system is working fine again !

Thanks !
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