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Old 06-24-2008, 10:34 AM   #1 (permalink)
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Default 4.0 to 4.1 SP5

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I have a client that is currently running BES 4.0.7.8. They seem to be using an Express 5 user license, not 100% sure how to check. They would like to upgrade to 4.1 SP5. What is the correct way of doing this license wise? Should they contact their supplier or can we just install a downloaded 4.1 install over the top?

Cheers.
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Old 06-24-2008, 10:38 AM   #2 (permalink)
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This would not be a free upgrade that you can simply download and install.
4.1 is a major release from 4.0, and thus a paid upgrade.
If the customer of yours has a T-Support contract with RIM, they may be entitled to a free upgrade... otherwise, they'll need to purchase 4.1

Once you've obtained 4.1, there's several methods of upgrading which are all explained in detail in the documentation that will be provided along with it.
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Old 06-27-2008, 06:41 PM   #3 (permalink)
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Default 4.1.2 to 4.1.5

Can I upgrade without having to create a new BalckBerry Configuration Database?

The upgrade guide I have stays that anyone with 4.0 and earlier; does this mean for those who use 3.x.x - 4.0?

I'm upgrading tonight and would like some helpful info on this, also if my environment has around 375 users; shoudl I modify the reg. key entries so that the Service books are limted to about 100 new service books an hour?
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Old 06-28-2008, 01:57 AM   #4 (permalink)
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FYI the installation went off without a hitch!
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Old 06-30-2008, 06:49 AM   #5 (permalink)
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Quote:
Originally Posted by centrekin View Post
FYI the installation went off without a hitch!
NICE!

I love hearing success stories.
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Old 06-30-2008, 09:04 AM   #6 (permalink)
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Quote:
Originally Posted by bimboles View Post
I have a client that is currently running BES 4.0.7.8. They seem to be using an Express 5 user license, not 100% sure how to check. They would like to upgrade to 4.1 SP5. What is the correct way of doing this license wise? Should they contact their supplier or can we just install a downloaded 4.1 install over the top?

Cheers.
Another thing is to get BES PRO it will upgrade to 4.1.4 for free.
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