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Old 06-24-2008, 02:41 PM   #1 (permalink)
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Hello,

We currently have BES setup on a physical machine, and I will be setting it up as a VM on ESX 3.5. The person responsible for setting up the blackberrys has came to me with a question. I don't ever used the BES so I thought I would ask here.

He explained his typical routine is to go into the server room and connect the blackberry to a cable plugged into a usb port. Then a PIN Number is given and shows up in the management console.

My question: is this step necessary for AD, OUtlook and such or is there another way of getting the PIN assigned and setting up the BES on the blackberries?

I hope that makes some sense...

Big D
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Old 06-24-2008, 02:45 PM   #2 (permalink)
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That's only one of several ways to activate/provision BlackBerry devices.
You certainly don't need to do it that way if it's not an option.

You can activate wirelessly, without any cables at all if you want. (Very easy to do)
You can also install BlackBerry Manager remotely on an administrator's computer and activate via USB cable through it.
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Old 06-24-2008, 02:48 PM   #3 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
That's only one of several ways to activate/provision BlackBerry devices.
You certainly don't need to do it that way if it's not an option.

You can activate wirelessly, without any cables at all if you want. (Very easy to do)
You can also install BlackBerry Manager remotely on an administrator's computer and activate via USB cable through it.
Okay.. ran over to the BlackBerry guy.. he said BB Manager was a pain when he last used it. Is there a walkthrough or some documentation on how to do the activation wirelessly to get everything synced and working with Active Directory, Outlook, bes...etc?

Thank YOu..

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Old 06-24-2008, 02:49 PM   #4 (permalink)
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BB Manager was a pain? It's the exact same thing he's doing from the server!
Also, if he doesn't know how to wirelessly EA a device... then he shouldn't have a job as a BES administrator.

Your "BlackBerry guy" has some homework to do.
Have him start reading the administrator's guide for BES.
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Last edited by penguin3107 : 06-24-2008 at 02:54 PM.
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Old 06-24-2008, 02:51 PM   #5 (permalink)
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Wireless activation, when the BES/AD/Exchange are configured properly, is a snap.

And the BB Manager is a BES Admin's friend.
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Old 06-24-2008, 02:52 PM   #6 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
BB Manager was a pain? It's the exact same thing he's doing from the server!
Also, ff he doesn't know how to wirelessly EA a device... then he shouldn't have a job as a BES administrator.

Your "BlackBerry guy" has some homework to do.
He is not a BES Admin... he is part of the Technical assistance Team, and was also given this responsibility. So yeah, maybe he has some homework to do, but so do I. I have already found the knife edge way to move to the updated VM I have created, but I want to make sure that once this is done this guy isn't up the creek without a paddle. So if you don't mind, I'd appreciate a little help.

Thanks Again,

Big D
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Old 06-24-2008, 02:57 PM   #7 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
BB Manager was a pain? It's the exact same thing he's doing from the server!
Also, if he doesn't know how to wirelessly EA a device... then he shouldn't have a job as a BES administrator.

Your "BlackBerry guy" has some homework to do.
Have him start reading the administrator's guide for BES.
Is the BB Manager different from BB Desktop Manager?
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Old 06-24-2008, 02:58 PM   #8 (permalink)
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Quote:
Originally Posted by ChaosEnvy View Post
So if you don't mind, I'd appreciate a little help.
Oh, my bad. Where are my manners?

1. Open BlackBerry Manager
2. Find User in User List.
3. Right-click user name, choose 'Generate and Email Activation Password'

The user will get an email with an activation password.

On the user's BlackBerry:
Options > Advanced Options > Enterprise Activation
Enter the email address and password from above, then click 'Activate'
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Old 06-24-2008, 02:59 PM   #9 (permalink)
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Quote:
Originally Posted by ChaosEnvy View Post
Is the BB Manager different from BB Desktop Manager?
Yes, very different.
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Old 06-24-2008, 03:06 PM   #10 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
Oh, my bad. Where are my manners?

1. Open BlackBerry Manager
2. Find User in User List.
3. Right-click user name, choose 'Generate and Email Activation Password'

The user will get an email with an activation password.

On the user's BlackBerry:
Options > Advanced Options > Enterprise Activation
Enter the email address and password from above, then click 'Activate'
So, How does the BlackBerry Receive the Activation password if the PIN Field is 0 and the Server does not know handheld to contact, thus the reason for plugging the Handheld into the server.

Big D
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Old 06-24-2008, 03:13 PM   #11 (permalink)
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Honestly, I think if I explained how it worked, it would just go over your head.
Not saying that to be insulting, but without knowing how a BES functions, the answer I give you isn't going to make much sense to you.

In a nutshell... the device finds your BES based on the email address you specify in the EA screen on the device. An activation email is sent to the user's Exchange mailbox containing the device PIN and activation "instructions". BES grabs the activation email from the mailbox and begins the process.
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Last edited by penguin3107 : 06-24-2008 at 03:14 PM.
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Old 06-24-2008, 03:21 PM   #12 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
Honestly, I think if I explained how it worked, it would just go over your head.
Not saying that to be insulting, but without knowing how a BES functions, the answer I give you isn't going to make much sense to you.

In a nutshell... the device finds your BES based on the email address you specify in the EA screen on the device. An activation email is sent to the user's Exchange mailbox containing the device PIN and activation "instructions".
Doubt it would go over my head, but after my last post I thought to myself, what the heck am I thinking, it just sent and email... so It would be in my outlook box.... Brain Fart. The only issue that I think there is with this, is that the email goes to the user's email, not the administrators.

I also found the instructions for the Remote BB Manager install, which I think would be a better way to go.


Thank For the help,

Big D
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Old 06-24-2008, 03:47 PM   #13 (permalink)
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You can do it without sending an email to a user.

Install a remote BlackBerry Manager - worth doing anyway - or use the BlackBerry Manager on BES via RDP

Right-click the user that you want to activate a device for, and select the option for "Set Activation Password"
You or the BlackBerry Guy set a password that you know

Turn on the BB, ensure it is on wireless network. Go into Enterprise Activation, enter email address of user that you set pwd for, and the password you set. Click menu, and activate.

From that point on, BB will activate itself
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Old 06-25-2008, 02:30 AM   #14 (permalink)
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Quote:
Originally Posted by Jadey View Post
You can do it without sending an email to a user.

Install a remote BlackBerry Manager - worth doing anyway - or use the BlackBerry Manager on BES via RDP

Right-click the user that you want to activate a device for, and select the option for "Set Activation Password"
You or the BlackBerry Guy set a password that you know

Turn on the BB, ensure it is on wireless network. Go into Enterprise Activation, enter email address of user that you set pwd for, and the password you set. Click menu, and activate.

From that point on, BB will activate itself
That's the way I do it. And i tend to use a single character for the password, one that's on the left of a sure type pairing as well.

Works like a charm for users that aren't actually standing next to me.
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Old 06-25-2008, 07:42 AM   #15 (permalink)
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Quote:
Originally Posted by Jadey View Post
You can do it without sending an email to a user.

Install a remote BlackBerry Manager - worth doing anyway - or use the BlackBerry Manager on BES via RDP

Right-click the user that you want to activate a device for, and select the option for "Set Activation Password"
You or the BlackBerry Guy set a password that you know

Turn on the BB, ensure it is on wireless network. Go into Enterprise Activation, enter email address of user that you set pwd for, and the password you set. Click menu, and activate.

From that point on, BB will activate itself
That would be perfect, I added a new user from the Global Address Book. Then I right clicked the name, and there isn't an Option for Set Activation Password. We are at version, 4.0.7.16. Was this option added in the later version? Nevermind, I just looked and if you right click, then click on properties there is a set activation field.

Big D
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