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Old 06-25-2008, 10:26 AM   #1 (permalink)
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Question BES Express Setup

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Ok I've installed BES Express on my server and added the user. I then had the server e-mail the activation to the use which it did.

However when I try to activate from the device it fails. Ideas?

So I'm not understanding how the device knows where to connect to, is it simply using the @domain.name for it's point of connect?

Our Exchange 2007 server requires an SSL connection.

Thanks in Advance.
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Old 06-25-2008, 10:37 AM   #2 (permalink)
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Does the device have a BES capable data plan?
Perhaps it's just a BIS data plan provisioned on it.

Does the activation email reach the user's Exchange mailbox?
If so, does it get removed immediately, or is it staying in the mailbox?

Please provide more detail regarding your issue and describe what's happening, and when it happens.
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Old 06-25-2008, 11:09 AM   #3 (permalink)
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Called AT&T. No it didn't have BES Data Plan; it's now added.

Activation E-mail Sent from BES Express is still in Outlook.

After calling I tried activating again.

The device now says activating. The user received an e-mail from blackberry.net. But nothing has happened.

Our spam filters flagged it as spam and added the tag [SPAM] to the front of the message. Will this affect the BES server picking it up?

Thanks
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Old 06-25-2008, 11:13 AM   #4 (permalink)
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Quote:
Originally Posted by Grax View Post
Called AT&T. No it didn't have BES Data Plan; it's now added.

Activation E-mail Sent from BES Express is still in Outlook.

After calling I tried activating again.

The device now says activating. The user received an e-mail from blackberry.net. But nothing has happened.

Our spam filters flagged it as spam and added the tag [SPAM] to the front of the message. Will this affect the BES server picking it up?

Thanks
Yes, it will likely cause a problem. Make sure your spam filters to not effect the activation email message at all. It needs to be unmodified and the ETP.DAT attachement needs to be intact so BES can pick it up and do its thing.

If the message still remains in the user's mailbox and hasn't been touched by your spam filtering software... then that is indicative of a permissions problem.
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Old 06-25-2008, 11:21 AM   #5 (permalink)
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Yeah I'm guessing there's some sort of permissions issue.

I white listed the domain sending the ETP data e-mail and tried again. It was received unmodified.

However it's not activating, which is likely because of permissions.

I set this thing up two weeks ago before vacation and am just getting back to it now, and can't remember where the documentation I was following is.

Can you point me in the right direction for documentation on how to set the correct permissions?

Thanks.
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Old 06-25-2008, 11:23 AM   #6 (permalink)
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Sure thing... here ya go:
BlackBerry Search Results
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Old 06-25-2008, 12:14 PM   #7 (permalink)
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Ok I ran through the different permissions.

Everything was set, except one; I think. The second exchange command wasn't set, although I could swear I remember doing it. Either way I've run the second exchange command and given the correct permissions.

However I'm still in the same boat.

The e-mail gets sent and stays in the in-box. On the phone I try activating, but it never completes. Neither of the e-mails is being modified by our spam filter.

Suggestions?
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Old 06-25-2008, 04:31 PM   #8 (permalink)
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Fixed the issue. Guess in 2007 the BES Admin account can not be hidden from the GAL.

Thanks for the help.
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