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Old 06-25-2008, 07:07 PM   #1 (permalink)
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Default All users and smartphone accounts lost after knife-edge cutover

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We have upgraded out Exchange from 2003 to 2007 and are also implementing some new servers. We have purchased a new BES server.

I performed the steps provided here:
How to perform a knife-edge cutover for BlackBerry Enterprise Server software versions 4.0 and 4.1

and:
BlackBerry Search Results

Everything went as planned except one step. When I went to setup BES 4.1 on the new server after moving the SQL DB over, it said that "only one BES per domain" or something like that, when I was choosing the DB to connect to. So I just created a temp DB and finished the install. Then I went into BES configuration and changed the DB to point to the MDF/LDF files that were copied over from the original BES server. It went through the config fine with no complaining.

However when I open the BES manager, my users and smartphone accounts are gone. My licensing is present. When I first entered BES manager when connected to the temp DB, my licensing wasn't there, so I know I am connecting properly to the new DB, but where are my accounts? Can anyone help give me some direction? Is it permissions? Is it DB problems? Any help would be really appreciated.

-CB
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Old 06-25-2008, 08:05 PM   #2 (permalink)
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Sounds like the BES name was different. When you perform a knife edge cutover the machine name will change but the logical name of the BES stays the same.

Check the name on the old server in the BB Manager and make sure they are the same.
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Old 06-25-2008, 09:23 PM   #3 (permalink)
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Can you elaborate a little. What is the difference between the BES name and the host name? How do I see what the BES name is of the original server, and where do I put that name in during the installation/configuration of the new server?
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Old 06-25-2008, 09:51 PM   #4 (permalink)
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The BES name is what you see in the BES Manager.

Let's say you have physical server name SERVER1, but when you open BES Manager console and click on the server name, you see BBSERVER. BBSERVER is the BES server name. SERVER1 is the host name.
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Old 06-26-2008, 01:47 PM   #5 (permalink)
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have you made sure even names and srp are written the same (maybe case sensitive?)...
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