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Old 06-26-2008, 06:46 AM   #1 (permalink)
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Hi all

I tried searching on this forum and the Internet and as yet have not found anything that could suggest what the problem is.

I have an issue with the out of office reverting back to the one that was previously used. We run Exchange 2007 and BES4.1 all with the latest Service Backs.

It's only those users with a BB and no others which would suggest somthing on the blackberry side of things unless I'm mistaken.

Somthing else which i read and spotted is that

"“Checking in MAPI-editor immediately after enabling OOO, the MAPI-editor shows 2 items IPM.Note.Rules.OooTemplate.Microsoft : the one with the correct text has the date stamp of the last enabled OOO and the item with the old text has the current date/time stamp. After an hour or so, the correct item (with the incorrect date) disappears and only the item with the old text stays”

Does anybody have any ideas what causes this and the resolve?

Thank you in advance
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Old 06-26-2008, 07:07 AM   #2 (permalink)
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**moved to BES Admin section**
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Old 06-26-2008, 09:24 AM   #3 (permalink)
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You're using BES 4.1 SP5?

Check this out .... KB15155 - Out Of Office text is not synchronized to Microsoft Exchange 2007 when updated from the BlackBerry smartphone
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Old 06-27-2008, 04:38 AM   #4 (permalink)
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The out of Office is being set-by the Client Side outlook 2003 SP3 and updated through here. I Out of office has not been set through the Blackberry.

Its not a cse of the OOO not updating through the BB but when updated in Outlook it reverts to the old one as the MAPI date/time stamps the previous OOO with todays date
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