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Old 06-26-2008, 10:21 AM   #1 (permalink)
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Default SRP Disconnected after knife-edge cutover

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Title says it all. Cutover of 4.1.4 Blackberry Professional. Went line for line through the knife-edge cutover walkthrough including the backing up and restoring of databases.

I went through and verified/fixed everything in this document:

BlackBerry Search Results

And I still get SRP Disconnected as well a a few warnings and errors in the event logs related to Blackberry Services.

If I disable all BES services on the new server and turn everything back on on the old server, BES works just fine, SRP is connected. What did I do wrong or what do I have to do to fix this to complete the cutover? Thanks so much in advance.

-CB
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Old 06-26-2008, 10:23 AM   #2 (permalink)
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Us the firewall allowing 1301 on the new server (I think that's the port)
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Old 06-26-2008, 10:35 AM   #3 (permalink)
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Yes it is. Firewall is good to go.
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Old 06-26-2008, 10:38 AM   #4 (permalink)
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It's port 3101, not 1301.

Can you post the warnings/errors you're seeing?
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Old 06-26-2008, 10:56 AM   #5 (permalink)
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Here are some that I see:

Event Type: Error
Event Source: MSSQLSERVER
Event Category: (4)
Event ID: 17187
Date: 6/26/2008
Time: 1:15:56 AM
User: N/A
Computer: BES
Description:
SQL Server is not ready to accept new client connections. Wait a few minutes before trying again. If you have access to the error log, look for the informational message that indicates that SQL Server is ready before trying to connect again. [CLIENT: 172.16.10.29]


Event Type: Warning
Event Source: BlackBerry Synchronization Service
Event Category: None
Event ID: 20000
Date: 6/26/2008
Time: 1:25:01 AM
User: N/A
Computer: BES
Description:
BIPPeClient::Connect: Error calling host "BES" [172.16.10.29] (10061)


Event Type: Warning
Event Source: BlackBerry Policy Service
Event Category: None
Event ID: 20000
Date: 6/26/2008
Time: 1:25:04 AM
User: N/A
Computer: BES
Description:
BIPPeClient::Connect: Error calling host "localhost" [127.0.0.1] (10061)

And then obviously within Blackberry Manager, it shows that the SRP is disconnected.
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Old 06-26-2008, 11:12 AM   #6 (permalink)
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When you open the BlackBerry Configuration Utility there is a BB Server tab, I believe that one has the Router host. Make sure it says localhost and not the machine name or IP.

Then try testing the SRP connection and the DB connection within the utility.
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Old 06-26-2008, 11:14 AM   #7 (permalink)
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I already checked that. It was part of the troubleshooting steps in this link:

BlackBerry Search Results

I checked and verified all 6 steps are good to go.
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Old 06-26-2008, 11:25 AM   #8 (permalink)
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Stupid question, do you shutdown the old BES before starting the new one?

If all those tests pass the machine should connect.
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Old 06-26-2008, 11:40 AM   #9 (permalink)
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Yeah the old server services are shut off, including SQL.

Funny thing is when I run the setup.exe for BES on that server, it tells me it has detected more than one blackberry professional server in the Blackberry domain. No idea what that means or if that has anything to do with it.

All the test connections to the SRP work fine from the new server. I do have a problem with some services coming up before SQL is ready, but I setup things so that is fixed. All services running, SQL running...everything looks good. Blackberry Manager just says SRP: Disconnected.
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Old 06-26-2008, 12:47 PM   #10 (permalink)
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And Router service is running? I mean can you browse Internet from new BES? Proxy?
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Old 06-26-2008, 01:12 PM   #11 (permalink)
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Router service is started. Internet connectivity is good.
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Old 06-26-2008, 01:19 PM   #12 (permalink)
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Have you tried to go through these?:
http://www.blackberry.com/btsc/searc...contextType=gs
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Old 06-26-2008, 01:31 PM   #13 (permalink)
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SOrry for the wrong port number today, I hadn't had my coffee yet.
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Old 06-26-2008, 01:34 PM   #14 (permalink)
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He's been through those already.

All SRP and DB connections tests pass. Which makes this evenmore weird.

What happens if you stop the services on the new BES and start them on the old BES? Does the SRP connect?
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Old 06-26-2008, 01:44 PM   #15 (permalink)
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It does he answered it in initial post. Very weird unless BB Pro does something different then BES.
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Old 06-26-2008, 02:20 PM   #16 (permalink)
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Yeah I currently failed back to the original BES server so at least I'm running. But we want decommission that server so we are anxious to get it off.

It just doesn't make any sense. I've gone through the knife-edge cutover twice and get the same results. I don't know why the SRP can't connect.
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Old 06-26-2008, 02:32 PM   #17 (permalink)
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MSDE or SQL? Have you tried to connect to a same database rather then new one as it seems to me that is something that is giving you headaches. So during install you point to a current SQL database. How many users do you have anyway?
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Old 06-26-2008, 03:09 PM   #18 (permalink)
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SQL 2005 Express on both old and new. We have about 8 users. I know we could just start over and wipe the phones but the licensing gives me a major pain in the ass. Also, I am so close and if we could avoid wiping phones it would be preferable.
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Old 06-27-2008, 12:29 AM   #19 (permalink)
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You received the "one blackberry professional server in the Blackberry domain" because your BES Pro server name during the cutover was defaulting to the new server's netbios name, instead of manually typing in the old bes name at that period of time.

BPS does not support the "BlackBerry domain", so if it finds a conflict with 2 or more server names, it will produce that error.
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