I was trying to fix a problem with a users BB where he couldn't get new contacts in his Outlook synced (in fact I don't think anyone can).
Anyway, I thought I would run some tests on myself 1st because there is nothing worse than listening to people moan about losing things.
I went into desktop manager, into back up and restore then hit clear on the address book. This removed all the entries from my address book..... fair enough. I then went into my address book on my BB and the wireless sync option isn't even there now.
I have read through forums and web pages and they all say that I have to goto PIM sync on the BES server, which I have done, and check that the address book sync is on and bidirectional.
I also deleted the desktop [sync] book and resent it, deleted it again, restarted my BB by removing the battery, went back to advanced options and 'undeleted' the book and none of this is working.
I have also tried resending the IT policies from the BES box.
Can anyone please tell me how to get the sync option back on my BB for address book?