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Old 06-26-2008, 07:39 PM   #1 (permalink)
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Default BPS 4.1.4.3: Error updating contacts to server from device

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We have a small Blackberry Professional Server v4.1.4.3. Several users get errors on their blackberries when change a contact on their blackberry and then try to save it. The device says there is an error synchronizing information.

Unfortunately, I have not gotten the exact message from the users. I also do not see any corresponding errors in the server. Any ideas about what the problem is or how to track down the error on the server?

Neil Penrose
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Old 06-27-2008, 10:28 AM   #2 (permalink)
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Get the exact error that they are getting and check BlackBerry Technical Solution Center for a KB on it. Is this happening to all users? Have one of them delete the Desktop[SYNC] service book and resend it from the BES.

It may be a service book issue.
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Old 06-30-2008, 02:38 PM   #3 (permalink)
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Quote:
Originally Posted by gibson_hg View Post
Get the exact error that they are getting and check BlackBerry Technical Solution Center for a KB on it. Is this happening to all users? Have one of them delete the Desktop[SYNC] service book and resend it from the BES.

It may be a service book issue.
I got the exact error "address updated externally changels will be lost and the viewer closed"

2 out of 3 users get this error.

I checked with BTSC and found KB 04317 which applies to Blackberry Device Software v4.0 and am running through the causes now.
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Old 07-21-2008, 11:25 PM   #4 (permalink)
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Cool Address Updated Externally

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Originally Posted by nrpenrose View Post
I got the exact error "address updated externally changels will be lost and the viewer closed"

2 out of 3 users get this error.

I checked with BTSC and found KB 04317 which applies to Blackberry Device Software v4.0 and am running through the causes now.

Just for FYI incase this helps others...

I got the same "address updated externally, changes will be lost and viewer closed". I went into the setup of the Desktop Manager and deleted (cleared) both address books from the restore file. Resynced (?) again and it all worked.

PS - I am BIS with 4.5.052 now.

Good luck.
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