Originally Posted by nrpenrose
I got the exact error "address updated externally changels will be lost and the viewer closed"
2 out of 3 users get this error.
I checked with BTSC and found KB 04317 which applies to Blackberry Device Software v4.0 and am running through the causes now.
Just for FYI incase this helps others...
I got the same "address updated externally, changes will be lost and viewer closed". I went into the setup of the Desktop Manager and deleted (cleared) both address books from the restore file. Resynced (?) again and it all worked.
PS - I am BIS with 4.5.052 now.