I have been setting up a large number of Blackberrys in our company for the last year or two but have never come across this issue. Here is some details frst:
BES: 4.1.2 SP5
Device: Pearl 8100
Exchange 2003 SP2
The user is added to the Blackberry store in exchange and then added into the BES. An activation password is then set. When Enterprise Activation is initaited on the device, it pauses for serveral minutes and comes back with the usual 'contact your adminstartor' message.
What is strange is that the user receives an email from email@example.com
with the following:
This message is used to carry data between the BlackBerry handheld and an associated server. Please do not delete, move or respond to this message - it will be processed by the server.
I have seen this message once or twice before but only when a device is setup, this device will not setup and the message is delivered to the users Outlook account.
I have ruled out the blackberry by attemping to reinstall; the OS and using differrent blackberrys (which subsequently worked fine with other email addresses)
Can anyone help? is there something we can check in exchange that might be causing this issue?