We have BES for Exchange 03 running at one of our sites, and recently one of the staff members started complaining she can't access certain internet sites (these are blocked by the company firewall). I thought it was strange for the blackberry device to access web pages via the companies internet connection rather than the carriers internet connection.

Is there a way to make the blackberry devices browse the internet through the carrier (vodafone) and not via the internet connection attatched the BES?

BES version 4.1.4.15

Have the user change the default browser to "internet browser."

Options >Advanced Options >Browser

No luck with using internet browser as the default.

Do you have a policy in place that requires the browser go through the Blackberry Browser? Beyond that, I'd say we'll have to wait until one of the BES Admins comes through and reads your post.

All the policies are configured as default.

Another tech re-installed BES last week after the database became corrupt, and has installed the MDS Connection service.

Is it just this one user complaining? Can other users get to the websites that she cannot?

Multiple users can't reach the sites. However, she is the only one complaining (sites blocked are things like facebook).

We tried wiping her device last week but no change.

set the default browser to "internet browser" and save it, but you also have to pop the battery after and then it will take.