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Old 06-30-2008, 05:40 AM   #1 (permalink)
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Default BES 4.1.5 upgrade

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Hi
We are currently in the process of upgrading from 4.0.7 to 4.1.5. The 4.0.7 is connected to a SQL 2000 database, today we attempted to install a new physical 4.1.5 server and connect/upgrade the 4.0 database. We have hit an issue in that it is asking for CAL licenses. We already have the cal licenses installed via the 4.0 server. We have checked from the SQL side and the database has been successfully upgraded. However we can not move through the wizard as it stills ask for CAL licenses. We got hold of a trial CAL license but then the message says it can't write to the database. This is a BES Enterprise server edition for Exchange 2003.

Any ideas?

Thanks in advance
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Old 06-30-2008, 06:25 AM   #2 (permalink)
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So you're installing a new / second BES server? ... or are you looking to upgrade the one you currently have?
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Old 06-30-2008, 07:06 AM   #3 (permalink)
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Yes its a new physical server being built as 4.1.5, the old 4.0 will be decomissioned after a successful upgrade
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Old 06-30-2008, 07:11 AM   #4 (permalink)
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Ok ... so you're looking to upgrade from 4.0 to 4.1 and move from one piece of hardware to another? Keeping the same SRP / license info so users don't need to reactivate; correct?
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Old 06-30-2008, 07:54 AM   #5 (permalink)
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We have one BES server 4.0.7 connected to a SQL server where the db is hosted.
We will be adding an additional server 4.1.5 with an additional SRP key to connect to the current SQL db.
We will then move the users in the BES console from one server to another and decommission the old server so that we won't need to do an enterprise activation as it will be the same db.
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Old 06-30-2008, 07:57 AM   #6 (permalink)
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Ok ... so if you connect to the existing database it should already see the CALs entered. Are you using a temp SRP? Did you purchase a migration pack?
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Old 06-30-2008, 08:08 AM   #7 (permalink)
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Its a full SRP key license not demo or temp. I have downloaded the 4.1.5 software package from RIM. I have checked the backend SQL DB 'ServerDBVersion' table and it registered the upgrade in the license table, as well as the BES installation wizard confirming the database upgrade.
I totaly agree it should be using the CALs we already have registered but it won't go past the screen without entering on and when I try a demo one that I have spare it says that it cqan't write to the db. It has system administrator and owner rights on the db.
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Old 06-30-2008, 08:13 AM   #8 (permalink)
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Are you connected with an account that has the proper SQL permission (sysadmin sql role)? Are you using windows auth or sql auth for the sql connection?
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Old 06-30-2008, 08:17 AM   #9 (permalink)
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The bes service account has System Administrator and Owner rights on the DB. We have also tried the SA account and still no good.
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Old 06-30-2008, 08:33 AM   #10 (permalink)
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Can you post a screenshot of the error? I can't recall ever seeing this problem.
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Old 06-30-2008, 08:58 AM   #11 (permalink)
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I have uploaded the file called scrndmp1.zip
Attached Files
File Type: zip scrndmp1.zip (30.2 KB, 5 views)
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Old 06-30-2008, 09:03 AM   #12 (permalink)
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Quote:
Originally Posted by Pikey View Post
I have uploaded the file called scrndmp1.zip
Give this a review: KB13102 - Failed to write License key to the Database error
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Old 07-01-2008, 03:38 PM   #13 (permalink)
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I have managed to resolve the issue and upgraded the database from 4.0 to 4.1.5
It appears that even though the BES service account has exactly the same permissions as the account which created the original database (in our case the SQL sa account) it is unable to upgrade the database. To resolve I cancelled the upgrade, restored the BES 4.0 database from the previous day re-run the upgrade and used the SQL sa account to upgrade the database and this worked fine.
Thanks for your suggestions and advice.

Kind Regards - Pikey
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