First off, still relitively new to the BES scene. Kind of learning as I go so please forgive any newbish questions / responses I'm sure to dish out
I attempted to do an in place upgrade of our BES server from 4.1 SP2 to 4.1 SP5 over the weekend. Everything seemed to go 100% smooth. No error messages or anything.
When I finished the install it showesd as being complete and when I checked it was indeed running 4.1.5 now.
However, I could never get it to actually start relaying messages again. No matter what I tried. I let it sit for hours as I know it can sometimes take time, but it just never started working again.
The only actual error I could see in the event log was related to an MDS package we have:
Event Type: Error
Event Source: BlackBerry MDS Connection Service
Event Category: None
Event ID: 15000
Time: 11:56:36 PM
<2008-06-28 23:56:36.392 CDT>::<MDS-CS_METAMESSAGE01_MDS-CS_1>:<ERROR>:<LAYER = SCM, EVENT = PushServiceFactory failed to create service: net.rim.shared.management.f: PushServiceFactory failed to create service: java.lang.NullPointerException>
Now, I know with such little information, I'm not going to get much help on the matter, what I'm REALLY looking for here, is to get pointed in the right direction to start looking for the problem? What logs should I be checking, etc.
Any and all help would be GREATFULLY appreciated!