Originally Posted by jay_33
I am the new (thrown in the deep end) BES admin at my workplace. I have been getting complaints that the BB is not reconciling properly. I have checked the settings for reconciliation on all the BBs and everyone is the same. Yet some are working fine and others, including myself are staring at messages that have either been deleted from Outlook or filed in a different folder. Reconcile is ON, Delete On: Mailbox & handheld, On Conflicts: Mailbox wins. I have the hide sent items set to YES and the Hide Filed messages set to YES.
I have selected the reconcile now option and no luck. I have resent the service book and no luck.
Any help would be grateful.
This should be in the Admin section, so if a Mod could move it, you'll get a better response. You should also post your BES version and mail platform.
On your question about deleted items, if you are using the Hard Delete (shift+delete) option in Outlook, you need to make sure you have 'hard deletes reconciliation' set to true on the BES. Same for the personal files - those are treated as a Hard Delete. So, check that setting and see if that helps. Do a search here for "hard deletes" for more information.
As for filed messages - how are you filing them - with a rule or manually? Is the folder you are filing them to redirected to the device? On my device, if I use a rule to file messages and the destination folder is redirected, then I will get that message in my Messages folder until it is opened. After it is opened, it is hidden.
Hope this helps some.