Hello fellow BB addicts:
When you start the activation this is what hapens: |
- User enters EA credntials (email and password) and starts the EA
- The BB displays Activating <users email>....
- While that is displaying an email is sent to the users Inbox on Exchange in
the form of [email address] with a hash in the
- Once the email is pcked up by the BES it disappears and the password entered on the BB is compared to the BES
- When that is successful the BB displays Verifying Encryption, this is where the Encryption key is set
- When that is ok the shows Encryption Verified.... Waiting for Services
- At this point the IT Policy and Service Books are sent
- When they are received the shows Synchronizing.... with all the itmes listed
When user gets to WAITING FOR SERVICES....error contact systems admin message appears.
What could be the problem?
i am very new to this...
i have been thrown in the deep end... and need to activate users BB..some1 pls throw me a life jacket...