BlackBerry Forums Support Community               

Closed Thread
LinkBack Thread Tools
Old 07-03-2008, 04:39 PM   #1 (permalink)
New Member
Join Date: May 2006
Model: 8700
Carrier: tmobile
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Exclamation Handheld Cleanup Tool

Please Login to Remove!

I was told to run this tool when you move a user to a new exchnage server.

here is the problem. I can not provision a new user on the new server. I have the besadmin acct with send and recieve as permissions on all the exchange stores and veiw only deligation from the exchange org. The Mapi32 and cdo.dll's are all the same, just won't except any new users.

I have not run the handheld cleanup tool yet but I will tonight.

Any ideas? Can you also tell me what to expect from running the handheld cleanup tool? Remember I have never run it before.

Thanks alot
Old 07-03-2008, 04:54 PM   #2 (permalink)
Crimson Tide Moderator
JSanders's Avatar
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,909
Post Thanks: 60
Thanked 244 Times in 182 Posts

**moved to the BES Admin area**
Old 07-03-2008, 04:58 PM   #3 (permalink)
BlackBerry Extraordinaire
gibson_hg's Avatar
Join Date: Dec 2007
Model: NA
PIN: 80081ES
Carrier: NA
Posts: 1,006
Post Thanks: 0
Thanked 0 Times in 0 Posts

Just to be clear, you cannot activate any users on the new Exchange Server. Then permissions are incorrect. Try running IEMSTest against users on that server. That will let you know if the permissions are working or not.

If permissions are fine then give a better description of where the EA fails.
Closed Thread

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Copyright 2004-2014
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.