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Old 07-04-2008, 05:01 AM   #1 (permalink)
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Default Reconciliation problems

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Hi,

Here is the problem we met 3 times.

When one of our blackberry have a synchronization problem :
when the "reconcile now" option disappears and we make it reappear, a lot of emails which have been moved within folders of Outlook come back into their folders of origin, that is to say into the Inbox folder.

Our blackberry users (and our CEO ) lost a lot of time to move again their emails...

Have one of yours already met this kind of problem ?

Do you know how to solve it ?

Thankx
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Old 07-04-2008, 09:13 AM   #2 (permalink)
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Can you simply run the rules wizard in Outlook again and then do a Reconcile Now from the device?

What version is your BES? Are you running the latest service pack fo the version you are running? (4.0.7 or 4.1.5)
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