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Old 08-17-2005, 04:15 PM   #1 (permalink)
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Default Enabling handhelds after BES upgrade - confirmation please!

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We currently have BES v2.2 in a Lotus Notes environment.
We have a mix of 7280s, 7290s, and 7100gs (approx 180 in total) the handheld versions range from 3.6 up to and including v4.0

I have conflicting information given to me by me BB supplier, and I am looking to see if the information is valid.

We are looking to upgrade our BES to 4.0, my question is once a the BES is upgraded to v4.0 (either installed on another server, or upgrading the current)
what is required to resume handheld service?(both e-mail delivery and PIM synch)
I thought that all that was required to resume service was to resynch the handhelds and update the encryption key?
I was told that resynching was required along with enterprise activation.
If enterprise activation is required, then all the handhelds have to be upgraded to v4.0, since I am not seeing the enterprise icon (or the option for enterprise activation under the options icon) for handhelds with v3.X software.

Thanks in advance for your input.
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Old 08-17-2005, 04:43 PM   #2 (permalink)
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Rescynching is fine. EA si only for 4.0 devices. you are correct, your supplier is incorrect. Basically both will accomplish the same task. If you hav 4.0 you can do an Enterprise Activation, if you don't then you will resynch. Now if you upgrade properly you shouldn't have to do either.
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Old 08-17-2005, 05:50 PM   #3 (permalink)
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I wouldn't say the supplier was necessarily incorrect. If you are going to use the same resources, such as SRP Identifier and Auth Key, BES service account, etc., then you should have no issues at all with those users having to resync, generate a new encryption key, etc - they should just work as if there no real interruption in service.

If they are on OS 4.0, and you are not changing any of the above server information, then they will need to do an Enterprise Activation in order to utilize the wireless PIM synchronization, although Calendar and Email will be functional out of the box.

If they are on OS 4.0, and you are changing some of the above server information, then they will need to do a resync and/or Enterprise Activation in order to have wireless email, calendar and/or PIM synchronization.

If they are on an OS pre-4.0, and you are not changing any of the above server information, then they should have no issues whatsoever.

If they are on an OS pre-4.0, and you are changing some of the above server information, they will have to resync their handhelds and generate a new encryption key.
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