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Old 07-07-2008, 09:51 AM   #1 (permalink)
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Hello,

New blackberry user here....So please pardon any mistakes.....

We got 2 curves last week. Using BES. Synchronization with Exchange 2003 is ok on my phone but on my boss's phone he can receive emails but can't send message using blackberry. He gets following error with red "X".

"desktop email program unable to submit message". Any ideas?

The only difference that I am aware of is that my boss is a domain admin and I am not. Everything else works on his blackberry. if he sends an email from his laptop, they show up as "sent" on blackberry.

Oh and one more thing. We tried installing "Desktop Manager" on his machine, and before getting new BES license (5 users), he chose "desktop redirector" during installation. But then we removed the application form his laptop.

And we also added "BESAdmin" as domain admin, as we read something about it in other posts.

Any ideas?

Thanks,

Jimmy

Last edited by jimmydesai : 07-07-2008 at 09:55 AM. Reason: More information
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Old 07-07-2008, 06:24 PM   #2 (permalink)
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Jimmy, Welcome to BBF!

1) Remove BESAdmin as Domain Admin. BES Admin should NEVER BE A MEMBER OF THE GROUP DOMAIN ADMINS. THIS IS THE CASE EVEN IF YOU INSTALL BES ON A DOMAIN CONTROLLER. Sorry for the caps, just wanted to make that clear.

2) Accounts that are a Member of Domain Admins or other protected groups should NOT be BES users ... Read about AdminSDHolder...

You could make modifications to Active Directory default configuration to make this work, but I would recommend against doing that, and instead following the principle of least privilege, whereas your boss uses a USER level account for his USER level functions such as reading, processing email, logging in, printing, etc ... and uses a separate distinct administrator level account for administration functions.

The reason he is getting the Red X, is because the AdminSDHolder process/function within Active Directory is removing the BESAdmin's account the ability to "Send As" him, because he is a Member of one of the protected groups listed (Domain Admins).

Again ... don't change AD, but rather change his account and follow security best practice.

Good luck!
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Old 07-07-2008, 07:44 PM   #3 (permalink)
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See KB04422 Summary of Causes and KB04707 (for resolving Send As Permissions issues).
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Old 07-07-2008, 07:50 PM   #4 (permalink)
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Here are the actual links to the KB Articles ...

KB04422 - Desktop email program was unable to submit an email message
KB04707 - Unable to send messages because the Send As permission has been revoked
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