I have the following scenario: (Running BES 4.1.4 Bundle 134 MS Exchg)
A VP missed an exec staff mtg becuz she "claims" it was not in the Outlook Calendar, but on her Blackberry. Please see following quote: "We did not receive an invitation to the Executive Staff meeting via
Outlook, however, Lisa received the information on her Blackberry.
Since we only accept meeting invitations through Outlook, not
Blackberry, this is causing a problem."
Now, WE all know that's not possible, because the BB got it the same place outlook gets it. So the mtg WAS in outlook at some point. This is also not the 1st time this user has had these issues. She is a high-maintenance user, with no computer savy and likes to tinker.
I'm scheduled to meet with her & she wants to know WHY this happens and I can't quite tell her that it's user error. But for my own information/sanity how is it that the meeting that must have once been in the Outlook client and is gone, is still on the handheld. especially if reconciliation is on both server and handheld. Why didn't the handheld eventually sync up the removed mtg?