07-29-2008, 03:40 AM
Join Date: Jul 2006
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Sorry for the delay in replying, I've been away.
We are running BES 4.1.4 MR5. I've had Blackberry technical support look a the logs without error. The problems didn't start after the MAPI upgrade, we thought that this might fix it and it was a recommendation from Blackberry Tech.
You do also get the option to do a reconcile now.
I'm swaying to this being device specific.
Another option I have been told to try by Blackberry is to turn off the Automatic Wireless Backup, which i am going to do today. Apparently, there is possibly an issue between the combination of having content compression and encryption enabled and also the wireless backup set. There is a software development request for a new version of the handheld software to fix the specific issue.
I might have to wait for that, but by turning off the Wireless backup I can prove whether this fixes the issue.
I'll keep you posted!