BlackBerry Forums Support Community               

View Poll Results: Do you reboot your BES servers on a routine basis?
Yes 22 44.90%
No 27 55.10%
Voters: 49. You may not vote on this poll

Closed Thread
 
LinkBack Thread Tools
Old 07-14-2008, 09:20 AM   #1 (permalink)
Talking BlackBerry Encyclopedia
 
RadHaz75's Avatar
 
Join Date: Feb 2006
Location: Philadelphia
Model: 9650
OS: 6.0.0.524
PIN: BALL
Carrier: Verizon Wireless
Posts: 456
Post Thanks: 2
Thanked 4 Times in 4 Posts
Default Rebooting BES Servers

Please Login to Remove!

Does anyone reboot their BES servers on a routine basis?

We have 10,000 users on 15 servers and reboot them all in a staggered 15 minute manner around 3 AM. We did this given guidance from RIM a while ago because the SQL server couldn't process the amount of information being passed to it in an efficient manner and basically the servers would start to crash after a few days, so rebooting the servers at night allowed it to catch up with itself. The SQL server is a powerful box, but we were sitting there with our DBA and he was watching the commands being run and said he's never seen so much data being passed so fast and he's been a DBA for like 15 years.

Guess I should add we are running 4.1.5 with Exchange 2003 and SQL 2000
__________________
Two months ago, I saw a provocative movie on cable TV. It was called The Net, with that girl from the bus.

Last edited by RadHaz75 : 07-14-2008 at 11:04 AM. Reason: Added Bes info
Offline  
Old 07-14-2008, 09:22 AM   #2 (permalink)
iPhone Convert
 
juwaack68's Avatar
 
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,875
Post Thanks: 3
Thanked 72 Times in 55 Posts
Default

Typicially I don't reboot any of my 4 servers unless there is an issue that only a reboot will resolve (lost MAPI connection, user moved from one storage group to another on the same Exchange server, etc).
__________________
No longer a BES Admin, but it was fun while it lasted!
Offline  
Old 07-14-2008, 09:25 AM   #3 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: Z30
OS: 10.2.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 6,721
Post Thanks: 272
Thanked 289 Times in 273 Posts
Default

Reboot for AV software, OS upgrades, SP's and thats about it.
__________________
irony : many old timer posters have de-evolved into the trolls they once fought
I am on http://supportforums.blackberry.com
BES 10 running sweet for my Z30, Z10 and Q10
Offline  
Old 07-14-2008, 11:02 AM   #4 (permalink)
Thumbs Must Hurt
 
Join Date: Apr 2005
Location: LI, NY
Model: 8320
OS: 4.5
Carrier: T-Mobile
Posts: 96
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I usually do it only if it is necessary for upgrades or problems or software install. But, then again, I don't have anywhere near your number of users.
__________________
BES 4.1.5
Exchange 2003 SP1
Offline  
Old 07-14-2008, 11:34 AM   #5 (permalink)
BlackBerry Extraordinaire
 
CanuckBB's Avatar
 
Join Date: Feb 2006
Location: YYZ
Model: 9900
Carrier: Rogers
Posts: 1,183
Post Thanks: 0
Thanked 2 Times in 2 Posts
Default

I reboot for patches, or if I had to reboot Exchange.
Offline  
Old 07-14-2008, 12:29 PM   #6 (permalink)
BlackBerry Extraordinaire
 
Join Date: Mar 2007
Model: Z10
OS: 10.1.0.19
Carrier: Fido
Posts: 1,068
Post Thanks: 6
Thanked 30 Times in 29 Posts
Default

wow...rim is full of c... )
Offline  
Old 07-15-2008, 12:59 PM   #7 (permalink)
Thumbs Must Hurt
 
Join Date: Apr 2005
Location: LI, NY
Model: 8320
OS: 4.5
Carrier: T-Mobile
Posts: 96
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by RadHaz75 View Post
Does anyone reboot their BES servers on a routine basis?

We have 10,000 users on 15 servers and reboot them all in a staggered 15 minute manner around 3 AM. We did this given guidance from RIM a while ago because the SQL server couldn't process the amount of information being passed to it in an efficient manner and basically the servers would start to crash after a few days, so rebooting the servers at night allowed it to catch up with itself. The SQL server is a powerful box, but we were sitting there with our DBA and he was watching the commands being run and said he's never seen so much data being passed so fast and he's been a DBA for like 15 years.

Guess I should add we are running 4.1.5 with Exchange 2003 and SQL 2000
How many SQL servers are you running for 10,000 users?
__________________
BES 4.1.5
Exchange 2003 SP1
Offline  
Old 07-15-2008, 01:01 PM   #8 (permalink)
Talking BlackBerry Encyclopedia
 
RadHaz75's Avatar
 
Join Date: Feb 2006
Location: Philadelphia
Model: 9650
OS: 6.0.0.524
PIN: BALL
Carrier: Verizon Wireless
Posts: 456
Post Thanks: 2
Thanked 4 Times in 4 Posts
Default

Quote:
Originally Posted by shuman View Post
How many SQL servers are you running for 10,000 users?
1 non-cluster
__________________
Two months ago, I saw a provocative movie on cable TV. It was called The Net, with that girl from the bus.
Offline  
Old 07-15-2008, 01:02 PM   #9 (permalink)
iPhone Convert
 
juwaack68's Avatar
 
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,875
Post Thanks: 3
Thanked 72 Times in 55 Posts
Default

Quote:
Originally Posted by RadHaz75 View Post
1 non-cluster
Wow. That's one huge DB!
__________________
No longer a BES Admin, but it was fun while it lasted!
Offline  
Old 07-15-2008, 01:03 PM   #10 (permalink)
Talking BlackBerry Encyclopedia
 
RadHaz75's Avatar
 
Join Date: Feb 2006
Location: Philadelphia
Model: 9650
OS: 6.0.0.524
PIN: BALL
Carrier: Verizon Wireless
Posts: 456
Post Thanks: 2
Thanked 4 Times in 4 Posts
Default

8 gigs
__________________
Two months ago, I saw a provocative movie on cable TV. It was called The Net, with that girl from the bus.
Offline  
Old 07-15-2008, 11:15 PM   #11 (permalink)
BlackBerry Genius
 
hdawg's Avatar
 
Join Date: Aug 2006
Model: hdawg
PIN: port3101.org
Carrier: hdawg
Posts: 6,632
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by RadHaz75 View Post
8 gigs
Do all your RIM scheduled maintenance tasks run successfully? When is the last time you performed SQL maintenance on it? (shrink / defrag)?

Are you running DBNS?

You really shouldn't need to be restarting your servers ... are you doing this daily?

How many mail servers are talking to these 15 BES servers? Do you have pairing arrangements setup so that only certain mail servers have users from specific BES?
Offline  
Old 07-16-2008, 07:50 AM   #12 (permalink)
Talking BlackBerry Encyclopedia
 
RadHaz75's Avatar
 
Join Date: Feb 2006
Location: Philadelphia
Model: 9650
OS: 6.0.0.524
PIN: BALL
Carrier: Verizon Wireless
Posts: 456
Post Thanks: 2
Thanked 4 Times in 4 Posts
Default

Quote:
Originally Posted by hdawg View Post
Do all your RIM scheduled maintenance tasks run successfully? Yes When is the last time you performed SQL maintenance on it? 3 weeks ago with the db offline (shrink / defrag)? Yes, does weekly with db online

Are you running DBNS? not positive, but I dont think so

You really shouldn't need to be restarting your servers ... are you doing this daily? Used to, now doing it weekly

How many mail servers are talking to these 15 BES servers? About 50 Do you have pairing arrangements setup so that only certain mail servers have users from specific BES? Yes, all ping times under 50 as well
See quoted...
__________________
Two months ago, I saw a provocative movie on cable TV. It was called The Net, with that girl from the bus.
Offline  
Old 07-16-2008, 08:00 AM   #13 (permalink)
Thumbs Must Hurt
 
Join Date: Oct 2007
Model: 9700
PIN: N/A
Carrier: ATT
Posts: 52
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I reboot weekly very early in the morning. But I only have 280 users.
Offline  
Old 07-16-2008, 08:03 AM   #14 (permalink)
BlackBerry Genius
 
hdawg's Avatar
 
Join Date: Aug 2006
Model: hdawg
PIN: port3101.org
Carrier: hdawg
Posts: 6,632
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by RadHaz75 View Post
See quoted...
How many users do you have on average loaded per BES? How many mail servers talking to each BES? Have you customized the number of agents?

Check into DBNS ... it may be causing trouble ... or its possible it could help too.
Offline  
Old 07-16-2008, 08:10 AM   #15 (permalink)
Talking BlackBerry Encyclopedia
 
RadHaz75's Avatar
 
Join Date: Feb 2006
Location: Philadelphia
Model: 9650
OS: 6.0.0.524
PIN: BALL
Carrier: Verizon Wireless
Posts: 456
Post Thanks: 2
Thanked 4 Times in 4 Posts
Default

average is about 700 per bes, some have more, some less but we like to keep them under 1000. a few have 5 exchange servers, but most have about 3.

last we talked to rim about customizing the agents, they said it was more for testing/troubleshooting than something you'd want to roll out in a prod environment.

unless i'm thinking of something different, i'm pretty sure we don't use dbns. if you tell me how to check i will.
__________________
Two months ago, I saw a provocative movie on cable TV. It was called The Net, with that girl from the bus.
Offline  
Old 07-16-2008, 08:18 AM   #16 (permalink)
BlackBerry Genius
 
hdawg's Avatar
 
Join Date: Aug 2006
Model: hdawg
PIN: port3101.org
Carrier: hdawg
Posts: 6,632
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by RadHaz75 View Post
average is about 700 per bes, some have more, some less but we like to keep them under 1000. a few have 5 exchange servers, but most have about 3.

last we talked to rim about customizing the agents, they said it was more for testing/troubleshooting than something you'd want to roll out in a prod environment.

unless i'm thinking of something different, i'm pretty sure we don't use dbns. if you tell me how to check i will.
DBNS

Funny thing about the agents ... RIMs own environment uses 15 agents / BES with a max of 100 users / agent.

It irks me that they don't practice what they preach ...
Offline  
Old 07-16-2008, 08:29 AM   #17 (permalink)
Talking BlackBerry Encyclopedia
 
RadHaz75's Avatar
 
Join Date: Feb 2006
Location: Philadelphia
Model: 9650
OS: 6.0.0.524
PIN: BALL
Carrier: Verizon Wireless
Posts: 456
Post Thanks: 2
Thanked 4 Times in 4 Posts
Default

since that dll isn't in that folder i don't think we use it. what are the advantages/disadvantages of using it?
__________________
Two months ago, I saw a provocative movie on cable TV. It was called The Net, with that girl from the bus.
Offline  
Old 07-16-2008, 08:38 AM   #18 (permalink)
BlackBerry Genius
 
hdawg's Avatar
 
Join Date: Aug 2006
Model: hdawg
PIN: port3101.org
Carrier: hdawg
Posts: 6,632
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by RadHaz75 View Post
since that dll isn't in that folder i don't think we use it. what are the advantages/disadvantages of using it?
Its a series of triggers to help BES lighten the load it places on SQL. Rather than BES having to perform table scans, it puts triggers in places and then the BES relies on the triggers functioning based on actions / events. If these don't fire BES will still revert to table scans ... but in the end it is supposed to help out performance.

I've heard of people who have had problems with it and it has ended up causing more problems than good. I would contact your rep with RIM and have a candid discussion about using DBNS; it might help you out significantly. The kicker to this ... RIM doesn't use it.

Again, not practicing what they preach.
Offline  
Old 07-16-2008, 07:09 PM   #19 (permalink)
CrackBerry Addict
 
ashworth's Avatar
 
Join Date: Jun 2006
Location: Ontario, Canada
Model: 9000
OS: 4.6
Carrier: Rogers
Posts: 625
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I reboot weekly and on MS tuesdays.
__________________
Cheers,
Ash


My BlackBerry GPS Golf Application | Mileage Calculator
Offline  
Old 07-16-2008, 10:32 PM   #20 (permalink)
Knows Where the Search Button Is
 
Join Date: Feb 2007
Location: Maryland
Model: 8330
Carrier: VZW
Posts: 46
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Do you have RIMESP.DLL configured on your SQL server?

Reason I ask... We have 4000 users x 6 BES servers and 1 SQL server. A 2nd SQL server in a remote location is a logshipping recipient for a DR replica.

We reboot our BES and SQL weekly in the wee hours of sunday morning. We used to have a problem where our SQL server would get very slow and painful, also after about a week, log shipping would fail.

At one point it got so bad we had to reboot every few days, and our BES console was painfully slow. (see my thread on this forum about SQL performance)

On Microsoft SQL support's recommendation, we removed RIMESP.DLL from our SQL2000 server. end result - the sql server CPU performance has dropped by some 40%, memory leaks are gone, BES console is alot faster for user lookups, and our whole environment seems to be behaving better.

we are still doing the weekly reboots, but i'm beginning to wonder why, i no longer think we need it.

my point - if you are questioning SQL performance, and need to reboot periodically to free up various system resources (mainly memory) consider getting rid of that crazy dll.



Quote:
Originally Posted by RadHaz75 View Post
Does anyone reboot their BES servers on a routine basis?

We have 10,000 users on 15 servers and reboot them all in a staggered 15 minute manner around 3 AM. We did this given guidance from RIM a while ago because the SQL server couldn't process the amount of information being passed to it in an efficient manner and basically the servers would start to crash after a few days, so rebooting the servers at night allowed it to catch up with itself. The SQL server is a powerful box, but we were sitting there with our DBA and he was watching the commands being run and said he's never seen so much data being passed so fast and he's been a DBA for like 15 years.

Guess I should add we are running 4.1.5 with Exchange 2003 and SQL 2000
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.