BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 07-18-2008, 09:19 AM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Jul 2008
Model: 8800
PIN: N/A
Carrier: Verizon
Posts: 19
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Deleted Messages Not Syncing

Please Login to Remove!

I'm new here, just obtained a new role at my company to oversee the Blackberries.

We have a BES running 4.1.3.18

Everyone uses Outlook 2003 or Outlook 2007.

I have 2 new users with a Curve, they get their emails on the device, but when they are deleted from Outlook they are not deleted from the Device.

They are not running Outlook in cached mode, which I was told will prevent the synchronization.

I just had them do a reconcile now, and they said they still aren't deleting.

Anyone run into this?

Edit: Now they said that doing the Reconcile deleted messages from Today and Yesterday. They activated the device yesterday, so it's not deleting emails from days previous to their Enterprise Activation.

Last edited by h382 : 07-18-2008 at 09:23 AM.
Offline  
Old 07-18-2008, 09:21 AM   #2 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,913
Post Thanks: 59
Thanked 241 Times in 180 Posts
Default

**moved to BES Admin area**

Go see what the BES 'xperts over there have to say!

And welcome!
Offline  




Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.