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Old 07-18-2008, 09:19 AM   #1 (permalink)
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Default Deleted Messages Not Syncing

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I'm new here, just obtained a new role at my company to oversee the Blackberries.

We have a BES running 4.1.3.18

Everyone uses Outlook 2003 or Outlook 2007.

I have 2 new users with a Curve, they get their emails on the device, but when they are deleted from Outlook they are not deleted from the Device.

They are not running Outlook in cached mode, which I was told will prevent the synchronization.

I just had them do a reconcile now, and they said they still aren't deleting.

Anyone run into this?

Edit: Now they said that doing the Reconcile deleted messages from Today and Yesterday. They activated the device yesterday, so it's not deleting emails from days previous to their Enterprise Activation.

Last edited by h382 : 07-18-2008 at 09:23 AM.
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Old 07-18-2008, 09:21 AM   #2 (permalink)
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**moved to BES Admin area**

Go see what the BES 'xperts over there have to say!

And welcome!
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