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Old 07-21-2008, 11:40 AM   #1 (permalink)
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Default Upgrade to 4.1.6 broke Sametime!

Please Login to Remove!

I'm running Sametime 8.0 Limited Use on Domino 8.0.1, on the same server as the BlackBerry Enterprise Server v4.1.

This has worked fine from BES version 4.1.0. up to 4.1.5, however I've just installed the latest 4.1.6 version and the Sametime server is now refusing to start.

There doesn't seem to be any Sametime console messages, however running a 'sh ta' shows a "Sametime Server Starting services" entry...... but that's it!

None of the Sametime Windows services get started either.

Anyone have any ideas?
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Old 07-25-2008, 03:41 PM   #2 (permalink)
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Default Same happened to me

Hi!

I have experienced the exact same thing. Anyone who has been in contact with RIM about this matter?
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Old 07-25-2008, 03:48 PM   #3 (permalink)
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I heard you need to seperate same time server to a different server to fix this.

they dont play nice together.
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Old 07-25-2008, 05:43 PM   #4 (permalink)
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separate the services to different computers, you should run sametime in a virtual instance if hardware availability is an issue.
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Old 07-25-2008, 06:21 PM   #5 (permalink)
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Domino + BES + Sametime in the same box? Not a good deployment for a start. Keyword - Single Point of Failure.
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Old 07-27-2008, 07:01 AM   #6 (permalink)
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Quote:
Originally Posted by dmulvey View Post
I'm running Sametime 8.0 Limited Use on Domino 8.0.1, on the same server as the BlackBerry Enterprise Server v4.1.

This has worked fine from BES version 4.1.0. up to 4.1.5, however I've just installed the latest 4.1.6 version and the Sametime server is now refusing to start.

There doesn't seem to be any Sametime console messages, however running a 'sh ta' shows a "Sametime Server Starting services" entry...... but that's it!

None of the Sametime Windows services get started either.

Anyone have any ideas?

Hy,


go to you`re Domino Folder, and search for the Sametime Log. It`s a txt. It should be in the DATA Directory, or one Folder above. There you can read the Sametime Errors. Can you start the sametime Task in the Domino Administrator?
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Old 07-28-2008, 03:27 AM   #7 (permalink)
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Quote:
Originally Posted by alex555550 View Post
Hy,


go to you`re Domino Folder, and search for the Sametime Log. It`s a txt. It should be in the DATA Directory, or one Folder above. There you can read the Sametime Errors. Can you start the sametime Task in the Domino Administrator?
No sametime.log, I don't think it even gets that far. I should mention that in trying to resolve the problem I rebuilt the whole thing! Before this, I did also look at the the existing sametime.log in trying to fix the problem, however there were no entries following the upgrade to BES 4.1.6.

Issuing a 'tell staddin quit' results in the following appearing in the console straight away:

07/28/2008 09:16:47 AM Initiating Sametime Startup
07/28/2008 09:16:47 AM Sametime Server: Termination Completed

I then wait a while followed by a 'load staddin', and nothing appears. The only sign of anything actually happening is when you do a 'sh ta' and you've got the 'Sametime Server - Starting services' entry.

None of the Sametime Windows services get started either, which I believe is one of the first things that the staddin task does.

Very odd!
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Old 07-28-2008, 03:39 AM   #8 (permalink)
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Take out BES from the NOTES.INI under "ServerTasks", bounce it and see if you can make BES 4.1.6 cleared of the accusation of being labelled the "cause"... ha! my 5 cents worth.
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Old 07-28-2008, 03:52 AM   #9 (permalink)
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Already tried that!

Also set all of the BlackBerry Windows server tasks to manual startup, bounced the server, started Domino without the BES in ServerTasks, and still Sametime refuses to start.

I'm thinking there must be some kind of TCP/IP change to the registry that the 4.1.6 upgrade makes which Sametime doesn't like, but I really haven't a Scooby where to start looking for that.

Appreciate the ideas though - keep 'em coming!
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Old 07-28-2008, 05:05 AM   #10 (permalink)
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Quote:
Originally Posted by dmulvey View Post
Already tried that!

Also set all of the BlackBerry Windows server tasks to manual startup, bounced the server, started Domino without the BES in ServerTasks, and still Sametime refuses to start.

I'm thinking there must be some kind of TCP/IP change to the registry that the 4.1.6 upgrade makes which Sametime doesn't like, but I really haven't a Scooby where to start looking for that.

Appreciate the ideas though - keep 'em coming!

Ok once more. Open the Domino Folder, and search the whole Fodler, *.txt. One of the files you will find is the log. DodnŽt remeber whats the name but it must be a txt file.
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Old 07-28-2008, 05:26 AM   #11 (permalink)
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Well here are all of the text files I have in the Domino directory:
Code:
 Directory of C:\Program Files\IBM\Lotus\Domino

06/07/2007  07:29 PM           345,786 events4.txt
01/02/2008  09:12 PM            10,509 removeFiles.txt
07/24/2008  10:13 AM                 1 stsetup_exit_code_windows.txt
               3 File(s)        356,296 bytes

 Directory of C:\Program Files\IBM\Lotus\Domino\data

07/06/2002  02:47 PM                99 community_statistics_post.txt
07/23/2008  05:03 PM             5,218 setupjni.txt
07/23/2008  05:03 PM            28,278 setuplog.txt
07/24/2008  10:13 AM                 3 stsetup_exit_status.txt
               4 File(s)         33,598 bytes

 Directory of C:\Program Files\IBM\Lotus\Domino\data\BES

07/28/2008  11:08 AM                24 GlobalStats.txt
               1 File(s)             24 bytes

 Directory of C:\Program Files\IBM\Lotus\Domino\data\domino\html\sametime

07/24/2008  10:13 AM               248 buildinfo.txt
11/19/2007  10:00 PM               778 stappletver.txt
02/01/2007  05:53 PM             2,051 stfiletypes.txt
10/05/2007  08:53 AM             2,052 stfiletypes_ar.txt
10/04/2007  08:20 AM             2,057 stfiletypes_cs.txt
10/04/2007  08:20 AM             2,020 stfiletypes_da.txt
10/04/2007  08:21 AM             2,022 stfiletypes_de.txt
10/04/2007  08:21 AM             2,336 stfiletypes_el.txt
10/04/2007  08:22 AM             2,176 stfiletypes_es.txt
10/04/2007  08:21 AM             2,065 stfiletypes_fi.txt
10/04/2007  08:21 AM             2,105 stfiletypes_fr.txt
10/05/2007  08:53 AM             2,051 stfiletypes_he.txt
10/04/2007  08:21 AM             2,068 stfiletypes_hu.txt
10/04/2007  08:21 AM             2,029 stfiletypes_it.txt
10/05/2007  08:53 AM             2,051 stfiletypes_iw.txt
10/04/2007  08:21 AM             2,058 stfiletypes_ja.txt
10/05/2007  08:53 AM             2,190 stfiletypes_ko.txt
10/04/2007  08:21 AM             2,072 stfiletypes_nl.txt
10/04/2007  08:21 AM             2,073 stfiletypes_no.txt
10/04/2007  08:21 AM             2,036 stfiletypes_pl.txt
10/04/2007  08:21 AM             2,107 stfiletypes_pt.txt
10/04/2007  08:20 AM             2,120 stfiletypes_pt_BR.txt
10/04/2007  08:22 AM             2,504 stfiletypes_ru.txt
10/04/2007  08:22 AM             2,020 stfiletypes_sv.txt
10/04/2007  08:22 AM             2,207 stfiletypes_tr.txt
10/04/2007  08:22 AM             1,890 stfiletypes_zh.txt
10/04/2007  08:22 AM             1,938 stfiletypes_zh_TW.txt
11/19/2007  08:03 PM                35 strequiredmrcversion.txt
              28 File(s)         53,359 bytes

 Directory of C:\Program Files\IBM\Lotus\Domino\data\domino\html\sametime\stlinks

11/19/2007  10:33 PM                91 buildinfo.txt
               1 File(s)             91 bytes

 Directory of C:\Program Files\IBM\Lotus\Domino\data\help

10/31/2001  10:39 PM                14 dummy.txt
               1 File(s)             14 bytes

 Directory of C:\Program Files\IBM\Lotus\Domino\data\IBM_TECHNICAL_SUPPORT

07/24/2008  10:15 AM               189 ADC_PROCESSES.txt
07/24/2008  10:15 AM                44 SEMDEBUG.TXT
               2 File(s)            233 bytes

 Directory of C:\Program Files\IBM\Lotus\Domino\data\license.st

07/24/2008  09:53 AM            13,473 Chinese.txt
07/24/2008  09:53 AM            13,403 Chinese_TW.txt
07/24/2008  09:53 AM            21,651 Czech.txt
07/24/2008  09:53 AM            49,358 English.txt
07/24/2008  09:53 AM            32,681 French.txt
07/24/2008  09:53 AM            29,294 German.txt
07/24/2008  09:53 AM            26,832 Italian.txt
07/24/2008  09:53 AM            20,483 Japanese.txt
07/24/2008  09:53 AM            18,635 Korean.txt
07/24/2008  09:53 AM            27,506 non_ibm_license.txt
07/24/2008  09:53 AM            26,296 Polish.txt
07/24/2008  09:53 AM            26,527 Portuguese.txt
07/24/2008  09:53 AM            26,484 Spanish.txt
07/24/2008  09:53 AM            23,124 Turkish.txt
              14 File(s)        355,747 bytes

 Directory of C:\Program Files\IBM\Lotus\Domino\data\_jvm.st\docs

02/09/2006  06:36 AM               871 readmefirst.win32.txt
               1 File(s)            871 bytes

 Directory of C:\Program Files\IBM\Lotus\Domino\data\_jvm.st\jre\javaws

02/09/2006  06:35 PM            12,869 javaws-license.txt
               1 File(s)         12,869 bytes

 Directory of C:\Program Files\IBM\Lotus\Domino\data\_jvm.st\jre\lib

02/09/2006  06:35 PM             2,838 jvm.hprof.txt
               1 File(s)          2,838 bytes

 Directory of C:\Program Files\IBM\Lotus\Domino\domino_icc\icc

09/21/2007  01:17 PM             8,255 ReadMe.txt
               1 File(s)          8,255 bytes

 Directory of C:\Program Files\IBM\Lotus\Domino\fips\icc

05/06/2007  01:07 AM             8,255 ReadMe.txt
               1 File(s)          8,255 bytes

 Directory of C:\Program Files\IBM\Lotus\Domino\ibm-jre\docs

02/28/2007  11:25 PM               826 readmefirst.win32.txt
               1 File(s)            826 bytes

 Directory of C:\Program Files\IBM\Lotus\Domino\ibm-jre\jre\lib

03/23/2007  05:16 PM             2,868 jvm.hprof.txt
               1 File(s)          2,868 bytes

 Directory of C:\Program Files\IBM\Lotus\Domino\icc

05/17/2006  01:39 AM             8,255 ReadMe.txt
               1 File(s)          8,255 bytes

 Directory of C:\Program Files\IBM\Lotus\Domino\jvm

10/31/2001  10:39 PM                14 dummy.txt
02/20/2007  06:59 PM            41,468 JRE_license_en.txt
               2 File(s)         41,482 bytes

 Directory of C:\Program Files\IBM\Lotus\Domino\jvm\lib

10/25/2007  10:52 PM             2,868 jvm.hprof.txt
               1 File(s)          2,868 bytes

 Directory of C:\Program Files\IBM\Lotus\Domino\license

07/23/2008  04:55 PM            28,498 Chinese.txt
07/23/2008  04:55 PM            28,968 Chinese_TW.txt
07/23/2008  04:55 PM            46,994 Czech.txt
07/23/2008  04:55 PM            71,293 English.txt
07/23/2008  04:55 PM            59,770 French.txt
07/23/2008  04:55 PM            56,157 German.txt
07/23/2008  04:55 PM            51,228 Italian.txt
07/23/2008  04:55 PM            43,574 Japanese.txt
07/23/2008  04:55 PM            38,087 Korean.txt
07/23/2008  04:55 PM                 0 non_IBM_license.txt
07/23/2008  04:55 PM            51,800 notices.txt
07/23/2008  04:55 PM            51,472 Polish.txt
07/23/2008  04:55 PM            52,718 Portuguese.txt
07/23/2008  04:55 PM            52,382 Spanish.txt
07/23/2008  04:55 PM            48,893 Turkish.txt
              15 File(s)        681,834 bytes

 Directory of C:\Program Files\IBM\Lotus\Domino\_uninst\_jvm\jre\lib

09/30/2003  11:28 PM             2,838 jvm.hprof.txt
               1 File(s)          2,838 bytes
...but I can't see anything that would suggest to be the Sametime log?

Last edited by dmulvey : 07-28-2008 at 05:31 AM.
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Old 07-28-2008, 05:50 AM   #12 (permalink)
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I shut SameTime off on my BES and built a Linux box for it. Interesting exercise - I got Domino 8.0.1 and SameTime to run on CentOS. After faking out the SameTime install to make it think CentOS is RedHat, the biggest issue was getting the address book properly replicated (I have a modified address book where the "Other" tab on a person doc has a user-modifiable photo); that apparently got handled this past weekend via standard replication processes.

The only remaining issue now is that the SameTime Messenger for BlackBerry will not connect to the new server - anyone know how to change the SameTime server name on the BB client?

PS - I saw your thread on the SameTime forums, Dave.

John A.

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Old 07-28-2008, 06:22 AM   #13 (permalink)
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Unfortunately this method would also require purchasing another Domino server license, which I can't really justify. The Sametime functionality is currently provided by the Limited Use version bundled free with the Domino server, and is just one of those 'nice to have' things rather than an essential tool for most people around here.

It would be a shame to lose it though, and I would rather try and get it up and running if all that's needed is a reg/.ini hack or something.
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Old 07-28-2008, 06:23 AM   #14 (permalink)
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Quote:
Originally Posted by dmulvey View Post
Well here are all of the text files I have in the Domino directory:
Code:
 Directory of C:\Program Files\IBM\Lotus\Domino

06/07/2007  07:29 PM           345,786 events4.txt
01/02/2008  09:12 PM            10,509 removeFiles.txt
07/24/2008  10:13 AM                 1 stsetup_exit_code_windows.txt
               3 File(s)        356,296 bytes

 Directory of C:\Program Files\IBM\Lotus\Domino\data

07/06/2002  02:47 PM                99 community_statistics_post.txt
07/23/2008  05:03 PM             5,218 setupjni.txt
07/23/2008  05:03 PM            28,278 setuplog.txt
07/24/2008  10:13 AM                 3 stsetup_exit_status.txt
               4 File(s)         33,598 bytes

 Directory of C:\Program Files\IBM\Lotus\Domino\data\BES

07/28/2008  11:08 AM                24 GlobalStats.txt
               1 File(s)             24 bytes

 Directory of C:\Program Files\IBM\Lotus\Domino\data\domino\html\sametime

07/24/2008  10:13 AM               248 buildinfo.txt
11/19/2007  10:00 PM               778 stappletver.txt
02/01/2007  05:53 PM             2,051 stfiletypes.txt
10/05/2007  08:53 AM             2,052 stfiletypes_ar.txt
10/04/2007  08:20 AM             2,057 stfiletypes_cs.txt
10/04/2007  08:20 AM             2,020 stfiletypes_da.txt
10/04/2007  08:21 AM             2,022 stfiletypes_de.txt
10/04/2007  08:21 AM             2,336 stfiletypes_el.txt
10/04/2007  08:22 AM             2,176 stfiletypes_es.txt
10/04/2007  08:21 AM             2,065 stfiletypes_fi.txt
10/04/2007  08:21 AM             2,105 stfiletypes_fr.txt
10/05/2007  08:53 AM             2,051 stfiletypes_he.txt
10/04/2007  08:21 AM             2,068 stfiletypes_hu.txt
10/04/2007  08:21 AM             2,029 stfiletypes_it.txt
10/05/2007  08:53 AM             2,051 stfiletypes_iw.txt
10/04/2007  08:21 AM             2,058 stfiletypes_ja.txt
10/05/2007  08:53 AM             2,190 stfiletypes_ko.txt
10/04/2007  08:21 AM             2,072 stfiletypes_nl.txt
10/04/2007  08:21 AM             2,073 stfiletypes_no.txt
10/04/2007  08:21 AM             2,036 stfiletypes_pl.txt
10/04/2007  08:21 AM             2,107 stfiletypes_pt.txt
10/04/2007  08:20 AM             2,120 stfiletypes_pt_BR.txt
10/04/2007  08:22 AM             2,504 stfiletypes_ru.txt
10/04/2007  08:22 AM             2,020 stfiletypes_sv.txt
10/04/2007  08:22 AM             2,207 stfiletypes_tr.txt
10/04/2007  08:22 AM             1,890 stfiletypes_zh.txt
10/04/2007  08:22 AM             1,938 stfiletypes_zh_TW.txt
11/19/2007  08:03 PM                35 strequiredmrcversion.txt
              28 File(s)         53,359 bytes

 Directory of C:\Program Files\IBM\Lotus\Domino\data\domino\html\sametime\stlinks

11/19/2007  10:33 PM                91 buildinfo.txt
               1 File(s)             91 bytes

 Directory of C:\Program Files\IBM\Lotus\Domino\data\help

10/31/2001  10:39 PM                14 dummy.txt
               1 File(s)             14 bytes

 Directory of C:\Program Files\IBM\Lotus\Domino\data\IBM_TECHNICAL_SUPPORT

07/24/2008  10:15 AM               189 ADC_PROCESSES.txt
07/24/2008  10:15 AM                44 SEMDEBUG.TXT
               2 File(s)            233 bytes

 Directory of C:\Program Files\IBM\Lotus\Domino\data\license.st

07/24/2008  09:53 AM            13,473 Chinese.txt
07/24/2008  09:53 AM            13,403 Chinese_TW.txt
07/24/2008  09:53 AM            21,651 Czech.txt
07/24/2008  09:53 AM            49,358 English.txt
07/24/2008  09:53 AM            32,681 French.txt
07/24/2008  09:53 AM            29,294 German.txt
07/24/2008  09:53 AM            26,832 Italian.txt
07/24/2008  09:53 AM            20,483 Japanese.txt
07/24/2008  09:53 AM            18,635 Korean.txt
07/24/2008  09:53 AM            27,506 non_ibm_license.txt
07/24/2008  09:53 AM            26,296 Polish.txt
07/24/2008  09:53 AM            26,527 Portuguese.txt
07/24/2008  09:53 AM            26,484 Spanish.txt
07/24/2008  09:53 AM            23,124 Turkish.txt
              14 File(s)        355,747 bytes

 Directory of C:\Program Files\IBM\Lotus\Domino\data\_jvm.st\docs

02/09/2006  06:36 AM               871 readmefirst.win32.txt
               1 File(s)            871 bytes

 Directory of C:\Program Files\IBM\Lotus\Domino\data\_jvm.st\jre\javaws

02/09/2006  06:35 PM            12,869 javaws-license.txt
               1 File(s)         12,869 bytes

 Directory of C:\Program Files\IBM\Lotus\Domino\data\_jvm.st\jre\lib

02/09/2006  06:35 PM             2,838 jvm.hprof.txt
               1 File(s)          2,838 bytes

 Directory of C:\Program Files\IBM\Lotus\Domino\domino_icc\icc

09/21/2007  01:17 PM             8,255 ReadMe.txt
               1 File(s)          8,255 bytes

 Directory of C:\Program Files\IBM\Lotus\Domino\fips\icc

05/06/2007  01:07 AM             8,255 ReadMe.txt
               1 File(s)          8,255 bytes

 Directory of C:\Program Files\IBM\Lotus\Domino\ibm-jre\docs

02/28/2007  11:25 PM               826 readmefirst.win32.txt
               1 File(s)            826 bytes

 Directory of C:\Program Files\IBM\Lotus\Domino\ibm-jre\jre\lib

03/23/2007  05:16 PM             2,868 jvm.hprof.txt
               1 File(s)          2,868 bytes

 Directory of C:\Program Files\IBM\Lotus\Domino\icc

05/17/2006  01:39 AM             8,255 ReadMe.txt
               1 File(s)          8,255 bytes

 Directory of C:\Program Files\IBM\Lotus\Domino\jvm

10/31/2001  10:39 PM                14 dummy.txt
02/20/2007  06:59 PM            41,468 JRE_license_en.txt
               2 File(s)         41,482 bytes

 Directory of C:\Program Files\IBM\Lotus\Domino\jvm\lib

10/25/2007  10:52 PM             2,868 jvm.hprof.txt
               1 File(s)          2,868 bytes

 Directory of C:\Program Files\IBM\Lotus\Domino\license

07/23/2008  04:55 PM            28,498 Chinese.txt
07/23/2008  04:55 PM            28,968 Chinese_TW.txt
07/23/2008  04:55 PM            46,994 Czech.txt
07/23/2008  04:55 PM            71,293 English.txt
07/23/2008  04:55 PM            59,770 French.txt
07/23/2008  04:55 PM            56,157 German.txt
07/23/2008  04:55 PM            51,228 Italian.txt
07/23/2008  04:55 PM            43,574 Japanese.txt
07/23/2008  04:55 PM            38,087 Korean.txt
07/23/2008  04:55 PM                 0 non_IBM_license.txt
07/23/2008  04:55 PM            51,800 notices.txt
07/23/2008  04:55 PM            51,472 Polish.txt
07/23/2008  04:55 PM            52,718 Portuguese.txt
07/23/2008  04:55 PM            52,382 Spanish.txt
07/23/2008  04:55 PM            48,893 Turkish.txt
              15 File(s)        681,834 bytes

 Directory of C:\Program Files\IBM\Lotus\Domino\_uninst\_jvm\jre\lib

09/30/2003  11:28 PM             2,838 jvm.hprof.txt
               1 File(s)          2,838 bytes
...but I can't see anything that would suggest to be the Sametime log?
Ok, now it`s getting strange. Thanks for the logs, im searching IŽll post if ill find it.


Edit: IŽll setup an test VM, and install sametime. Should take 1/2 hour.

Last edited by alex555550 : 07-28-2008 at 06:27 AM.
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Quote:
Originally Posted by m4ilm4n View Post
I shut SameTime off on my BES and built a Linux box for it. Interesting exercise - I got Domino 8.0.1 and SameTime to run on CentOS. After faking out the SameTime install to make it think CentOS is RedHat, the biggest issue was getting the address book properly replicated (I have a modified address book where the "Other" tab on a person doc has a user-modifiable photo); that apparently got handled this past weekend via standard replication processes.

The only remaining issue now is that the SameTime Messenger for BlackBerry will not connect to the new server - anyone know how to change the SameTime server name on the BB client?

PS - I saw your thread on the SameTime forums, Dave.

John A.
There should be an option in the BB Manager or in the Server Settings tool. It`s called Collaboration Server or IŽll think.
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Old 07-28-2008, 06:27 AM   #16 (permalink)
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Yup - tried it, no joy. Handheld client still gets "cannot connect to server".
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Old 07-28-2008, 06:29 AM   #17 (permalink)
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Quote:
Originally Posted by m4ilm4n View Post
Yup - tried it, no joy. Handheld client still gets "cannot connect to server".
Have you used the fqdn name?
In Older sametime Versions you must enter the BB Server in the Trusted Servers list on Sametime. There are posts in this Forum, don`t know where exactly.
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Old 07-28-2008, 06:32 AM   #18 (permalink)
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Hy,

BlackBerry Enterprise Server IP address not trusted by the IBM Lotus Sametime Server
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Old 07-28-2008, 06:33 AM   #19 (permalink)
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That too - used the fqdn. Also verified that the BB server IP is listed as a trusted server to SameTime. IIRC, the initial setup of the BB client had a server name field. I'm re-deploying the client to my BB to see if that'll fix it.
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Old 07-28-2008, 06:56 AM   #20 (permalink)
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Hy,

IŽm a cow. The log is called sametime.log and is under C:\Programme\Lotus\Domino.

Sorry, for the wrong file name, to many Systems
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