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Old 07-21-2008, 05:50 PM   #1 (permalink)
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Unhappy BES not sending mail out to outside people

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Last Friday, our 4 BBs stopped being able to send out emails to outside people. we can send/receive just fine from both inside/outside people but only email to inside people. We are on BES 4.1.4 MR4 (bundle 134) on Exchange 2003.
any suggestions?
thank you.
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Old 07-21-2008, 05:53 PM   #2 (permalink)
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Do you get a red x on the handheld? does the message show up in the users sent items folder? If the message is in the sent items folder then the BES has done its job, I would then maybe start looking at Exchange.
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Old 07-21-2008, 07:43 PM   #3 (permalink)
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Quote:
Originally Posted by ashworth View Post
Do you get a red x on the handheld? does the message show up in the users sent items folder? If the message is in the sent items folder then the BES has done its job, I would then maybe start looking at Exchange.
I do get the red x on the handheld, but the message does not show up in the users's sent items folder.
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Old 07-21-2008, 07:58 PM   #4 (permalink)
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ok what is the error on the handheld. Also I would check the MAGT log at the time they send the email and find out what error the BES is reporting back (if any)
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