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Old 07-22-2008, 09:23 AM   #1 (permalink)
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Default Blackberry Activation on BES...Any Suggestions!

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I wanted to add a new BB user to the BES, but when I do a wireless activation it just sits there for 20 minutes or so and say that the server cannot be found, but if I do a wired activation to the BES it activates without any problems I'm able to send/receive e-mail fine.

The users I activated when we first installed the BES worked fine with the wireless activation. Just recently the only way I can do the activation is wired.

Anyone have any ideas why I can do a wired activation, but not a wireless activation???? Any help would be appreciated. Thanks!!!
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Old 07-22-2008, 09:28 AM   #2 (permalink)
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Check with the carrier and verify that the line is provisioned with the correct type of BlackBerry Data Plan.
It needs to be an ENTERPRISE blackberry data plan... not a PERSONAL blackberry data plan.
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Old 07-22-2008, 09:38 AM   #3 (permalink)
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I have a ENTERPRISE blackberry data plan. Is there anything else that would prevent the BES to activate wireless? Wired activation works fine.
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Old 07-22-2008, 09:40 AM   #4 (permalink)
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Could be any number of things.
Read through this:
BlackBerry Search Results
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Old 07-22-2008, 09:58 AM   #5 (permalink)
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Thanks for the help. I just figured out that my Spam firewall was blocking the messages that were needed to activate the phone...doh!!!!
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