I was wondering if anybody had seen the message "Your email account is not associated with a Blackberry Enterprise server. The blackberry Desktop Redirector will be configured to redirect your email messages. A new encryption key will be generated."

I am receiving this for a user who has been set up and activated on the Corporate BES for several months. At our company, the email, calendar and contacts are downloaded to a local pst file. He wants to sync calendar and contacts with his device, so we installed the desktop manager Version 4.3 (specifying the Blackberry enterprise server) and when he attempts to connect his device to his laptop, while he is logged in as himself, he receives the message that he's not associated with a BES.

He is on the BES and he is actively sending/receiving email. So far, the only way I've figured out to get around this type of issue is to do a security wipe on the device (I've also come across this once in the past). However, now that I've seen it a second time, I'd like to figure out what setting on the device might be causing the problem. Do you have any thoughts? I don't know that a security wipe will fix the problem in this case, but my thinking is that it will.

-Thanks.

I think I might have a work around for this short of wiping the device. I haven't put this into practice yet, but since email, calendar and contacts is downloaded and stored on an outlook pst file on the laptop, I would think that I could just reconfigure desktop manager for a BIS. Would you see any negative ramifications to this, even though the blackberry is configured for a BES? I tested it on a spare blackberry (which wasn't experiencing the originally posted problem), however, after syncing the contacts and calendar successfully, I was still able to send/receive/reply to email. All I want to use desktop manager for is to synchronize calendar and contacts on the device to calendar and contacts in an outlook pst file.

-Thanks

Which email platform? Which client?

I solved that issue with Outlook 2003 by specifying 'Cached Exchange Mode'. All data resides on the Exchange server for BES, but a local copy is used by Outlook.