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Old 07-30-2008, 01:25 PM   #1 (permalink)
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Default Contacts not syncing.

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Hey guys -

I have a blackberry pearl 8100 here that is a user on the BES here. He's been fully activated on the BES. His calendar and email are working perfectly, everything is syncing both ways, however his contacts are screwed up.

When he updates/add the contacts in his exchange or his blackberry they don't sync either way. I've checked the BES settings and his address book is set to sync bidirectional and server wins on conflicts.

I've tried hard resets, reactivating the device etc.

Maybe I'm missing something here? Are there any additional settings on the phone?

Any help would be greatly appreciated.

Thanks a lot in advance.

-Nick
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Old 07-30-2008, 01:43 PM   #2 (permalink)
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Check his wireless sync settings on the device.
Address Book > Options > Wireless Synchronization = ?
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Old 07-30-2008, 01:50 PM   #3 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
Check his wireless sync settings on the device.
Address Book > Options > Wireless Synchronization = ?
I don't see this there. All I see is Sort By: Confirm Delete: Allow duplicate names: and then the Number of Entries: 1172
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Old 07-30-2008, 01:51 PM   #4 (permalink)
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That would be the problem.
Resend the service books to the user's handheld.
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Old 07-30-2008, 01:58 PM   #5 (permalink)
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Just resent them about 2 minutes ago and still nothing. Should I try restarting the phone? Also is there anyway to delete the service books first and then send them? Or does that screw things up?
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Old 07-30-2008, 02:02 PM   #6 (permalink)
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Deleting and then immediately undeleting the service book should do the trick.
Just do the Desktop [SYNC] service book.
After you undelete it should force a slow sync to occur.
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Old 07-30-2008, 02:11 PM   #7 (permalink)
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Doesn't appear to have worked. Really appreciate you helping me out here.
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Old 07-30-2008, 02:24 PM   #8 (permalink)
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Any other suggestions would be extremely appreciated, as I have been working on this thing on and off all day.
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Old 07-30-2008, 02:30 PM   #9 (permalink)
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Delete the service books, resend from the server. WAIT.
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Old 07-30-2008, 02:36 PM   #10 (permalink)
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Just to be sure... you've checked the following settings in BES?

User > Properties > PIM Sync > Wireless Synchronization Enabled = True
User > Properties > PIM Sync > (Address Book) Synchronization Enabled = True
User > Properties > PIM Sync > (Address Book) Enabled on Device = True

IT Policy > PIM Synchronization Policy Group > Disable All Wireless Synchronization = False
IT Policy > PIM Synchronization Policy Group > Disable Address Wireless Synchronization = False
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Old 07-30-2008, 02:44 PM   #11 (permalink)
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Ok appears to be fixed now, I just toggle the Address Book sync setting to True/False/True and it came back on. Just one of those glitched up stupid errors. Thanks so much guys.
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Old 08-22-2008, 12:38 AM   #12 (permalink)
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I have several users who are having a similar problem. The question I have is how do you go about deleting the service book from the device. I know how to resend it to the device. Can I do this from the BES or do I need to have the users do it manually on the device?

Thanks
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