BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 07-31-2008, 08:02 PM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Jul 2008
Location: Melbourne
Model: BOLD
PIN: N/A
Carrier: Telstra
Posts: 17
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Can I i trust blackberry support! Upgrade Paths

Please Login to Remove!

Hi and thanks in advance for any assistance given!

I have a BES 3.6.7.12 Server running 12 users without a problem!

However we want to upgrade to 4.1.5 fairly soon!

I have configured a few BES Servers but i have never been the one to upgrade them to a completely new version. Ie: v3 to v4. I have spoken to Blackberry and read their upgrade documentation and everyone says that if i have the latest service packs for 3.6 I can just install the upgrade not a problem!

"I HAVE HEARD THIS B4";

I decided to do a bit of googling on the topic and have found a very mixed reaction to this. Some people say it worked fine, others it was a nightmare!

I am assuming as Blackberry dont seem to care about letting us know what version we are running that i am running version 3.6 (SP7) (12 Users).

If anyone can give me some advice as to how theirs went or any steps you think i should take to ensure that this runs nice and smoothly.

Thanks Again!
Offline  
Old 07-31-2008, 09:34 PM   #2 (permalink)
CrackBerry Addict
 
Join Date: Sep 2005
Location: Boston, MA
Model: 9800
OS: 6.0.0.246
Carrier: AT&T
Posts: 852
Post Thanks: 0
Thanked 1 Time in 1 Post
Default

Wirelessly posted (8310)

Is this exchange, domino or groupwise environment?
__________________
-Chris
Domino 7.0.3/BES 4.1.6 on w2k3 sp2
Offline  
Old 07-31-2008, 09:36 PM   #3 (permalink)
Knows Where the Search Button Is
 
Join Date: Jul 2008
Location: Melbourne
Model: BOLD
PIN: N/A
Carrier: Telstra
Posts: 17
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

My Bad,

I am running SBS 2003 / Exchange Environment!
Offline  
Old 08-01-2008, 09:32 AM   #4 (permalink)
BlackBerry Extraordinaire
 
gibson_hg's Avatar
 
Join Date: Dec 2007
Model: NA
PIN: 80081ES
Carrier: NA
Posts: 1,006
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

BES 3.6.7 is fine to upgrade to 4.0 and 4.1. As long as you back up the DB you are fine.

It's only 12 users so the chances of you having a nightmare upgrade is pretty rare.

Worst case scenario:

Upgrade goes bad and you install BES 4.1.5 fresh and activate the users anew.

Again, back up the DB and and run the installer inplace. You should be fine, if you do have an issue you got BBF to turn too
Offline  
Old 08-03-2008, 07:08 PM   #5 (permalink)
Knows Where the Search Button Is
 
Join Date: Jul 2008
Location: Melbourne
Model: BOLD
PIN: N/A
Carrier: Telstra
Posts: 17
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks for the reply!

I will try this at close of business today!
Offline  
Old 08-04-2008, 05:46 AM   #6 (permalink)
CrackBerry Addict
 
bertiebassett's Avatar
 
Join Date: Aug 2005
Location: London, UK
Model: 9700
Carrier: O2
Posts: 961
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Yeah but the upgrade from 3.6 to 4.0 or was it 4.0 to 4.1 (I forget now) was a chargeable upgrade. You need to have the right version of 4.1.5 in order to be able to upgrade.

Perhaps rim have now dropped that requirement, and assume everyone is on 4.1
__________________
LOTS of answers here: Main Page - BlackBerryFAQ
Offline  
Old 08-04-2008, 08:12 PM   #7 (permalink)
Knows Where the Search Button Is
 
Join Date: Jul 2008
Location: Melbourne
Model: BOLD
PIN: N/A
Carrier: Telstra
Posts: 17
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I did have to purchase the upgrade from 3.6 to 4.1!

I have purchased it and im going to update it tonight!

I will post how it went on this thread!
Offline  
Old 08-04-2008, 08:46 PM   #8 (permalink)
Thumbs Must Hurt
 
Spawneh's Avatar
 
Join Date: Dec 2006
Location: Auckland, NZ
Model: 9700
Carrier: Vodafone NZ
Posts: 156
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

PJ there is a good support desk with Telstra also who can put you in contact with RIM if need be, so I wouldnt threat to much. I should know I used to work for them :D
Offline  
Old 08-06-2008, 11:22 PM   #9 (permalink)
Knows Where the Search Button Is
 
Join Date: Jul 2008
Location: Melbourne
Model: BOLD
PIN: N/A
Carrier: Telstra
Posts: 17
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

All is well that ends well!

Ok so I updated my software and it worked no worries!

Did have a few issues with HDD Space but fixed that up and we were back on our way.

Got up this morning happy my blackberry was working then it along with my entire setup started having troubles. I cant stress enough that I dont think this was BB related but you would not believe it but all my licensing CAL's had disappeared from my server, so as you can imagine this morning was total chaos!

However BB was sweet / upgrade went smoothly / surprise surprise M$ software caused unrelated issues!

Thanks for you assistance I will be using these forums again!
Offline  
Old 08-07-2008, 09:17 PM   #10 (permalink)
Thumbs Must Hurt
 
Keyscan's Avatar
 
Join Date: Aug 2007
Model: 8800
PIN: N/A
Carrier: Rogers
Posts: 140
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by pjfraser82 View Post
All is well that ends well!

Ok so I updated my software and it worked no worries!

Did have a few issues with HDD Space but fixed that up and we were back on our way.

Got up this morning happy my blackberry was working then it along with my entire setup started having troubles. I cant stress enough that I dont think this was BB related but you would not believe it but all my licensing CAL's had disappeared from my server, so as you can imagine this morning was total chaos!

However BB was sweet / upgrade went smoothly / surprise surprise M$ software caused unrelated issues!

Thanks for you assistance I will be using these forums again!
When I used to do support, it would be the same situation. Everyone would think it is the BES that is causing issues, when majority of the time it is Windows Server OS or Exchange which is causing the problems to occur. (ie - message delays, services stopping, permissions revoked)...
__________________
BES 4.1.4 - Exchange 2003
8800 and my trusty 8700r.
To change your PIN to FFFFFFFF, drop the BB in a lake.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.