07-31-2008, 08:59 PM
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| | Unable to reply to some external email thru BB in BES
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We rolled out BES v18.104.22.168 /w Exchange 2003 SP2 back in October/07. Nothing was changed (I was told from the exchange administrator) in the Exchange side (I checked the cdo.dll. They are the same version in BES)
Recently, some user reported when replying some external emails, it failed to sent (with a red 'X'). However, it's working fine in all internal email.
If the user go back to his desk and use Outlook 2003 to reply the email, it's fine.
This only happen to some BB users and only to some external email address.
All users are domain user (none of them are special group like domain admin).
The battery status were at least 80% full, signals are excellent, mobile services were enable. Devices are 8830 World Edition. Devices already at the latest OS patch (check from the service provider website)
Any advice on how to solve this strange behaviour?