BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 07-31-2008, 09:59 PM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Jun 2006
Model: 8700
Carrier: Rogers
Posts: 22
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Unable to reply to some external email thru BB in BES

Please Login to Remove!

We rolled out BES v4.1.4.15 /w Exchange 2003 SP2 back in October/07. Nothing was changed (I was told from the exchange administrator) in the Exchange side (I checked the cdo.dll. They are the same version in BES)

Recently, some user reported when replying some external emails, it failed to sent (with a red 'X'). However, it's working fine in all internal email.

If the user go back to his desk and use Outlook 2003 to reply the email, it's fine.

This only happen to some BB users and only to some external email address.

All users are domain user (none of them are special group like domain admin).

The battery status were at least 80% full, signals are excellent, mobile services were enable. Devices are 8830 World Edition. Devices already at the latest OS patch (check from the service provider website)

Any advice on how to solve this strange behaviour?
Thanks
Offline  
Old 08-01-2008, 03:30 AM   #2 (permalink)
Talking BlackBerry Encyclopedia
 
dodgydane's Avatar
 
Join Date: Aug 2005
Location: London
Model: 9800
OS: 6.0.0.246
Carrier: Vodafone
Posts: 362
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default

Have you opened the message with the red cross and checked what the error message is?
Offline  
Old 08-01-2008, 07:30 AM   #3 (permalink)
BlackBerry Extraordinaire
 
Join Date: Mar 2007
Model: Z10
OS: 10.1.0.19
Carrier: Fido
Posts: 1,068
Post Thanks: 6
Thanked 30 Times in 29 Posts
Default

Resend service books.
Offline  
Old 08-01-2008, 10:52 AM   #4 (permalink)
Knows Where the Search Button Is
 
Join Date: Jun 2006
Model: 8700
Carrier: Rogers
Posts: 22
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Error message said 'Unlisted message error'
I tried resend service book. Same result.

Last edited by oscarmok : 08-01-2008 at 10:57 AM.
Offline  
Old 08-01-2008, 11:11 AM   #5 (permalink)
Talking BlackBerry Encyclopedia
 
dodgydane's Avatar
 
Join Date: Aug 2005
Location: London
Model: 9800
OS: 6.0.0.246
Carrier: Vodafone
Posts: 362
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default

Normally "sent as" permissions that have been revoked.

have a look at this:

BlackBerry Search Results
Offline  
Old 08-01-2008, 11:20 AM   #6 (permalink)
BlackBerry Extraordinaire
 
Join Date: Mar 2007
Model: Z10
OS: 10.1.0.19
Carrier: Fido
Posts: 1,068
Post Thanks: 6
Thanked 30 Times in 29 Posts
Default

Quote:
Originally Posted by dodgydane View Post
Normally "sent as" permissions that have been revoked.

have a look at this:

BlackBerry Search Results
But it is good point to check or else wiping might take an hour ...and lots of other issues...
Offline  
Old 08-01-2008, 11:22 AM   #7 (permalink)
BlackBerry Extraordinaire
 
Join Date: Mar 2007
Model: Z10
OS: 10.1.0.19
Carrier: Fido
Posts: 1,068
Post Thanks: 6
Thanked 30 Times in 29 Posts
Default

Quote:
Originally Posted by dodgydane View Post
Normally "sent as" permissions that have been revoked.

have a look at this:

BlackBerry Search Results
disregard my previous post
Offline  
Old 08-01-2008, 04:24 PM   #8 (permalink)
Thumbs Must Hurt
 
Join Date: Jan 2008
Model: 8830
PIN: N/A
Carrier: verizon
Posts: 82
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I had a very similar problem once. The individual was sending an email to an external address and it so happened that the external address existed in her address book. The solution was to remove the contact from the outlook address book. Later, we were able to re-add the contact without any problems and still were able to send the message.

I never was able to find a good explanation for this...
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.