08-02-2008, 11:35 AM
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| | Newer BB not being recognized on 4.1.2 BES/W2K 2000 server
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I have an 'older' install of BES running on a Windows 2000 SBS box. It is version 18.104.22.168, and is running well.
I have a new user on it who just rec'd one of the 'latest and greatest' blackberries (sorry, I don't have the model for sure, but I think it's an 8310). When I plug the unit into the BES/SBS server, it detects it, but is unable to load the software/driver for the device.
My question is: if I installed the latest SP for the BES (SP6), does this include an updated 'database' so that the new BB device will be recognized? If not, what other steps should I follow?