08-04-2008, 10:50 AM
Join Date: Aug 2008
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I have an interesting BES mix up problem. We had some challenges in the beginning with activation of users, in the end it turned out that our BB handsets were not provisioned for enterprise level of service (quoting Alltel provider). After they did that BB phones started to sync and work properly. However, there is one user (User X) that is getting messages (and contacts) from other two users (Y and Z), but not his own. In other words, if I send message to Y, it will show up in Y's phone and Outlook, but also in X's phone, but not in X's Outlook. If I send email to X, it will show up in his Outlook, but not in his phone. Same goes for contacts - new contact in Y's Outlook will get synced to Y's AND X's phone. No SIM's or PIN's were exchanged around.
I am Exchange admin by profession, so I know it's not something silly in Exchange, like forwarding. It's purely BB stuff in my opinion.
My thinking is that some wires got crossconnected during our desperate adding and removing of users during the initial activations. At the moment I removed impacted user from BES, but I have a feeling that more cleaning must be done. Maybe PIN should be changed/reset? We already tried hard reset of the phone.
I am wondering if someone else had the problem. Any input will be appreciated. Perhaps it's as easy as properly and inclusively cleaning of BES from X leftovers and starting with fresh account (in BB only, I don't want to remove him from A/D).