Originally Posted by penguin3107
If the BES plan has been removed from the account, then you need to call the carrier and have them add it back.
Are you sure that's what happened?
I'm assuming the user has tried to setup a BIS email account (to her work address) in error and this has switched the handset from it's original BES setup that was working when I gave her the phone.
Are you saying that the phone can operate in both modes at the same time?