I'm stuck on something here. A user swithched phone numbers, same provider. Now its stopped synching anything and no GAL lookups. I've tried pushing the service book and IT policy. The provider told the user that shouldn't have happened, but of course had no course of action. Nothing much helpful in the BES event log.....

Any ideas? I suggested they call the privder back and make sure its provisioned properly.

See what the signal indicator on the device is reporting.
GSM, gprs, GPRS, edge or EDGE.

The carrier may have inadvertently removed the BlackBerry Data Plan from the line.
You should definitely call and verify that the proper plan is provisioned.

This happens to us often when the user changes phone number. We use Verizon Wireless (CDMA) and discovered that the best way to get sync back again is to go to Advanced Options / Host Routing Table and select "Register Now".

We've had the same thing Jose. Usually the "Register Now" helps, but sometimes it hasn't and we wipe and re-activate.

Heck, I dont wipe the device. Just reactivate on the server side and Register Now. Usually works. /shrug

Thanks for the quick advice. I tried the register now and no luck even pulled the battery. I will wait until Telus can confirm that it is provisioned properly. No point wasting my time any more if they have to re provision and then wipe. I wish the BES had a better log for the provisioning thing that stated the device has been set wrong.

We do too!
Could RIM make a web page so a BB HH can tell if it is provisioned correctly?