Originally Posted by tozajaczkowski
So, to use the prepopulation field for old/existing users I need to remove them from BES along with their data, add again to bes and run the activation, am i right??
What to do if I need to re-activate the existing user with existing BB and make sure that prepopulation will take effect??
Is there any bad side of deleting them from BES ??
If you need to reactivate the same device for an existing user, and want pre-population, the user should be deleted from the BES, the device wiped, the user added back, and the device activated.