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Old 08-08-2008, 02:35 PM   #1 (permalink)
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Default Blackberry emails won't Delete from Inbox

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Hi All,

Looking for some tips one how to clear up this one Blackberry problem. I have a user that is recieving emails on the BB and all the data services appear to be right. When the user gets an email and the deletes it on the Blackberry, the email does not delete from the Inbox and visa-versa. Same goes for filing messages. We are running Domino 8 and BES 4.1.5. Oh, and the Email Reconciliation is set to Delete On: Mailbox & Handheld

Thanks for the help.
Old 08-08-2008, 03:43 PM   #2 (permalink)
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Pop the battery on the Blackberry wait five minutes then put the battery back in.
remove the user's name from your BES and readd him and send out new service books to the Blackberry.
Old 08-15-2008, 06:40 PM   #3 (permalink)
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Have you checked that the BES has the correct ACL settings on user's mailbox e.g. delete rights and replicate/copy docuemnts. I've had problems where users have messed with the Local/Other Domain Server settings.
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