OK 2 problems here.
The first, many of our users have BB's with cameras, but when attempting to e-mail the picture it says "service does not support the attachment types"
The second, my residential voicemail sends a wav file of the message to my BES account. My BB shows an attachment is present, but does not give me the option to open it. On my PC the attachment is there and plays fine. If I forward the e-mail on my BB to one of my BIS accounts, then I can open the attachment and play it fine.
Attached are screenshots from my BES admin. Please review, and let me know if there is a simple solution, or if we need to call RIM.
P.S. My BES admin inherited the job and really knows very little about it