BlackBerry Forums Support Community
              

Closed Thread
 
LinkBack Thread Tools
Old 08-12-2008, 02:13 PM   #1 (permalink)
New Member
 
Join Date: Dec 2007
Model: 7100i
PIN: N/A
Carrier: TELUS
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Groupwise GWXMLData error msg, help

Please Login to Remove!

Hi everyone:

I have a client called me in regarding an error message on his BES today.

BlackBerry Messaging Agent W_BES Agent 1 (Application Event Log on W_BES) | 07/28/2008 10:30:22 (AEFA5E50) -> GWXMLData::ContactSyncRecordToXML() Unknown Tag (ChangeKey)

Does anybody know what would be the cause of this error message?
Any help/input will be much appricated!~

Regards
Offline  
Old 08-22-2008, 05:48 PM   #2 (permalink)
New Member
 
Join Date: May 2007
Model: 7130e
PIN: N/A
Carrier: Verizon
Posts: 4
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Howdy phuangk,

I just submitted a ticket to RIM on this exact issue and this is the response that they gave me:

Thank you for contacting BlackBerry Customer Support.

When contacts are synchronized from GroupWise which have values in tags which are not available on the BlackBerry Smartphone, the following warning level messages can be logged in the BlackBerry Messaging Agent log, and the Application Event Log:

[20000] (07/28 08:42:27.052):{0xE88} GWXMLData::ContactSyncRecordToXML() Unknown Tag (Birthday)
[20000] (07/28 08:42:27.083):{0xE88} GWXMLData::ContactSyncRecordToXML() Unknown Tag (ChangeKey)
[20000] (07/28 08:42:27.083):{0xE88} GWXMLData::ContactSyncRecordToXML() Unknown Tag (Department)

These log lines are for informational purposes only and do not indicate an actual issue with the Address Book. This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.

In order to work around this issue in the meantime, I would recommend turning down the logging level of the Messaging Agent. Here is an article that can assist you with turning down the logging level:

KB15941

If you require further assistance, please don't hesitate to contact us.

Sincerely,

Taite
BlackBerry Customer Support
Research In Motion Limited
Tel:
NA Toll Free: 1-877-255-2377
UK Toll Free: 0808 100 7466
Europe: +44 1753 558400
Worldwide: +1-519-888-6181
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

ADTRAN TA924 IP BUSINESS SIP-GATEWAY VoIP TOTAL ACCESS 924 MCI 2ND GEN 4212924L1
$300.0
ADTRAN TA924 IP BUSINESS SIP-GATEWAY VoIP TOTAL ACCESS 924 MCI 2ND GEN 4212924L1 picturePolycom Soundpoint IP320 SIP Voip PoE Office Phone 2201-12320-001
$24.19
Polycom Soundpoint IP320 SIP Voip PoE Office Phone 2201-12320-001 pictureLOT of 7 Cisco Unified IP Phone 7942G VoIP CP-7942G Excellent Condition
$250.0
LOT of 7 Cisco Unified IP Phone 7942G VoIP CP-7942G Excellent Condition picturePolycom SoundStation IP 7000 VoIP Conference Phone PoE (2200-40000-001)
$425.0
Polycom SoundStation IP 7000 VoIP Conference Phone PoE (2200-40000-001) pictureLot of 2 Altigen IP705 IP-705 VoIP IP Business Phone Base Good Display AS IS
$12.0
Lot of 2 Altigen IP705 IP-705 VoIP IP Business Phone Base Good Display AS IS picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.