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Old 08-12-2008, 02:13 PM   #1 (permalink)
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Default Groupwise GWXMLData error msg, help

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Hi everyone:

I have a client called me in regarding an error message on his BES today.

BlackBerry Messaging Agent W_BES Agent 1 (Application Event Log on W_BES) | 07/28/2008 10:30:22 (AEFA5E50) -> GWXMLData::ContactSyncRecordToXML() Unknown Tag (ChangeKey)

Does anybody know what would be the cause of this error message?
Any help/input will be much appricated!~

Regards
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Old 08-22-2008, 05:48 PM   #2 (permalink)
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Howdy phuangk,

I just submitted a ticket to RIM on this exact issue and this is the response that they gave me:

Thank you for contacting BlackBerry Customer Support.

When contacts are synchronized from GroupWise which have values in tags which are not available on the BlackBerry Smartphone, the following warning level messages can be logged in the BlackBerry Messaging Agent log, and the Application Event Log:

[20000] (07/28 08:42:27.052):{0xE88} GWXMLData::ContactSyncRecordToXML() Unknown Tag (Birthday)
[20000] (07/28 08:42:27.083):{0xE88} GWXMLData::ContactSyncRecordToXML() Unknown Tag (ChangeKey)
[20000] (07/28 08:42:27.083):{0xE88} GWXMLData::ContactSyncRecordToXML() Unknown Tag (Department)

These log lines are for informational purposes only and do not indicate an actual issue with the Address Book. This is a previously reported issue that has been escalated internally to our development team. No resolution time frame is currently available.

In order to work around this issue in the meantime, I would recommend turning down the logging level of the Messaging Agent. Here is an article that can assist you with turning down the logging level:

KB15941

If you require further assistance, please don't hesitate to contact us.

Sincerely,

Taite
BlackBerry Customer Support
Research In Motion Limited
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