BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 08-12-2008, 04:15 PM   #1 (permalink)
New Member
 
Zetro's Avatar
 
Join Date: Aug 2008
Location: Vancouver
Model: 9630
OS: 5.0.0.975
Carrier: Fido
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default BES 4.1.4.15 Odd Issues

Please Login to Remove!

Hey Everyone, I am setting up a BES for a small company that is running SBS 2003 and I am running into some odd issues.

First off I have BES installed on their SQL Server and MAPI is setup for the newly created BESADMIN account. I sent/received an email from that account to ensure it was activated. I then set the Send As permission to be able to Send As every "Domain User". The DB is mounted in SQL 2005 and it seems to be happy as well. There are no errors when I start BlackBerry Manager.

When I attempt to activate a device on the BES itself nothing happens. The account is created on the BES and I set the activation password but the device/server never seem to talk to each other.

I have not port forwaded anything to the server and they are running a SonicWall TZ190 Firewall device. According to the BlackBerry Server Config tool the "Test Network Connection" is valid and my SRP Key and ID are a go.

Any help would be appreciated! This is the third BES on 4.1 that I have setup personally so I was a little surprised when it did not kick. I assume I have missed something really mundane due to my arrogance...

Thanks
Offline  
Old 08-12-2008, 04:58 PM   #2 (permalink)
Talking BlackBerry Encyclopedia
 
funkyp56's Avatar
 
Join Date: Dec 2006
Model: iPhon
OS: 3.1.2
PIN: iPhones have no PIN
Carrier: AT&T
Posts: 257
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

can it activate with a USB cable?
are all the services started?
Why not upgrade to SP6?
__________________
BES 5.0.0.137 w/30 Users
Network Admin

Last edited by funkyp56 : 08-12-2008 at 05:00 PM.
Offline  
Old 08-12-2008, 09:34 PM   #3 (permalink)
BlackBerry God
 
penguin3107's Avatar
 
Join Date: Jan 2005
Model: iOS 5
Carrier: VZW
Posts: 11,701
Post Thanks: 1
Thanked 237 Times in 219 Posts
Default

Wirelessly posted (Breaking Ball)

Are you sure the device(s) have BES data plans and not just personal Blackberry Data Plans?

Perhaps the activation emails are getting caught by anti-virus/anti-spam filters?
__________________
BCSA
BES 5.0.3 MR4 :-: Exchange 2007 SP3 RU3
http://port3101.org
Offline  
Old 08-12-2008, 09:42 PM   #4 (permalink)
CrackBerry Addict
 
T-Roy's Avatar
 
Join Date: Jan 2005
Model: 8800
Carrier: Darth Vader
Posts: 704
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Identifying and troubleshooting enterprise activation issues
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.