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Old 08-12-2008, 10:52 PM   #1 (permalink)
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Hello,
Can I get some suggestions as to what I should do about Pending Data Packets, I have alot. I have 8 servers and roughly 58,000 packets for 9k users.. any suggestions as to what the best course of action to clear this up? should I be concerned? I have noticed that I cannot just purge these on some users, they have last contact times of months to years and due to billing reasons im unable to simply delete theses users..
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Old 08-12-2008, 10:56 PM   #2 (permalink)
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last contact times of months to years and due to billing reasons im unable to simply delete theses users..
Omg, "months to years"?? I'd boot them from the BES pretty fast.

Then I contact their manager and let them know that the device they are paying for is not being used as intended.

Why can't you remove them for 'billing reasons'. What reasons?

Sorry, I know that doesn't answer your question, but removing those inactive users will definately cut down on the pending data packets.
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Old 08-12-2008, 10:59 PM   #3 (permalink)
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Originally Posted by tc490225 View Post
Hello,
Can I get some suggestions as to what I should do about Pending Data Packets, I have alot. I have 8 servers and roughly 58,000 packets for 9k users.. any suggestions as to what the best course of action to clear this up? should I be concerned? I have noticed that I cannot just purge these on some users, they have last contact times of months to years and due to billing reasons im unable to simply delete theses users..
I agree with juwaack here.
Get those deadbeat users off your BES as soon as possible.
For us, they get a phone call after 14 days of inactivity. Manager notified after 21 days of inactivity. Deleted from BES after 30 days of inactivity.

It's simply not healthy for your BES to allow those pending data packets and dead users sit there collecting dust.
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Old 08-12-2008, 11:01 PM   #4 (permalink)
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I have been told by my mgmt not to delete these users because we are billing them, isnt that nice !?

seriously though, should I be concerned about pending data? does ot really hamper system performance.. If so I was thinking I could build a 'bone yard' BES and move all the ded users to that server, or perhaps a static agent.. ive never tried to install multiple users to the same static agent, wonder if it works ? I have even thought of deleting them and re-adding the users to the server.. that would clear the packets, no? or setting up an it policy and selecting as much as possible to prevent the packets from accumulating any further for the user..
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Old 08-12-2008, 11:01 PM   #5 (permalink)
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Get those deadbeat users off your BES as soon as possible.
It's funny how us BES admins take our servers so personal
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Old 08-12-2008, 11:02 PM   #6 (permalink)
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It's funny how us BES admins take our servers so personal
I even have nicknames for mine.
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Old 08-12-2008, 11:02 PM   #7 (permalink)
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if this were a 'regular' environment I would agree.. but alas, as penguin3107 saw from my earlier posts about MR4. This aint your mom and pops IT shop.
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Old 08-12-2008, 11:03 PM   #8 (permalink)
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Originally Posted by tc490225 View Post
I have been told by my mgmt not to delete these users because we are billing them, isnt that nice !?

seriously though, should I be concerned about pending data? does ot really hamper system performance.. If so I was thinking I could build a 'bone yard' BES and move all the ded users to that server, or perhaps a static agent.. ive never tried to install multiple users to the same static agent, wonder if it works ? I have even thought of deleting them and re-adding the users to the server.. that would clear the packets, no? or setting up an it policy and selecting as much as possible to prevent the packets from accumulating any further for the user..
Management should be told that those deadbeat users ARE hampering the BES performance - because they are. Management needs to get their head out of their....sand.

You do not want to use static agents all the time for those users. A finely tuned BES, with active users runs great.

I'd push management further.
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Old 08-13-2008, 07:16 AM   #9 (permalink)
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Quote:
Originally Posted by tc490225 View Post
I have been told by my mgmt not to delete these users because we are billing them, isnt that nice !?

seriously though, should I be concerned about pending data? does ot really hamper system performance.. If so I was thinking I could build a 'bone yard' BES and move all the ded users to that server, or perhaps a static agent.. ive never tried to install multiple users to the same static agent, wonder if it works ? I have even thought of deleting them and re-adding the users to the server.. that would clear the packets, no? or setting up an it policy and selecting as much as possible to prevent the packets from accumulating any further for the user..
Have to say the idea of a BES to move inactive users to sounds like a good idea in theory. That way they get to stay activated and you get a BES with no inactive users.

If you go to management with the suggestion for a second "bone yard" BES connected to the same backend database then they may wake up to the extra costs and decide that you can delete them after all.
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Old 08-13-2008, 09:51 AM   #10 (permalink)
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Who would want to stand up a BES for inactive users?!

Purge their pending and disable the account, you don't have to remove it. Then if some MONTHS later they ask why their Blackberry isn't working it can just be re-enabled and new service books pushed. Why waste more money. I think you need to get some metrics behind you .. do an export of all the users over 30+ days of no usage and add a column in exel with this forumula:

+C2*40/30

Column C needs to be last contact (trim it down to just show days, delete the time) .. this will give you their days since contact x $40 per month. If you need help drop me a PM and I'll share a spreadsheet for reference. You could even increase your monthly cost as I don't factor those that have voice plans. The first year I ran this audit I identified over $60,000 wasted. It went all the way to the CEO and now mobile usage is closely watched.

If you can't disable accounts I'd add to your weekly routine to sort by pending and anyone over 300 purge.
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