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Old 08-13-2008, 08:43 PM   #1 (permalink)
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Story:

Ported from one network to another

porting was fine
has a blackberry plan on the account and getting upper case GPRS

not activating. - was working fine with the previous network but now isnt working fine with new network.

other users that ported over are having a 2 hour delay in e-mails aswell

has anyone ever ran into this problem before? if so what did u do to fix it? cheers.
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Old 08-13-2008, 08:48 PM   #2 (permalink)
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Double check the data plan. Make sure the new device has an Enterprise BlackBerry data plan.
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Old 08-13-2008, 08:51 PM   #3 (permalink)
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Wirelessly posted (Breaking Ball)

Agree with juwaack68. (As usual)
The new carrier likely provisioned the prosumer Blackberry Data Plan instead of the Enterprise plan.
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Old 08-13-2008, 09:05 PM   #4 (permalink)
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Nah its the Enterprise service. Also sent service books from the network providers side.
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Old 08-13-2008, 09:10 PM   #5 (permalink)
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Service books from a BIS site will not help you at all with Enterprise Activation.

Did you confirm with the carrier/provider that the device has the Enterprise BlackBerry data plan?
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Old 08-13-2008, 09:22 PM   #6 (permalink)
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yep it has bb data plan on it

the service books are sent from a BES administration site not a BIS administration site
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Old 08-13-2008, 09:27 PM   #7 (permalink)
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So...wait a minute. You can't send service books to a device that hasn't been activated.

Did the activation start, and stop partway thru.....or what?
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Old 08-13-2008, 09:31 PM   #8 (permalink)
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Your thinking about the service books from the BES machine

I'm talking about a BES administration site (RIM BES/Admin site) - is where the service books are being sent from.

We do the activation then it 10 minutes later it just says "The server is not responding. Please contact system administrator"

There are a number of users working on this BES, a handfull of users have ported across and are not working. One not activating and others getting a 2 hour delay in E-Mails.
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Old 08-13-2008, 10:52 PM   #9 (permalink)
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What RIM BES/Admin site? I mean, I've always thought that BIS service books can be sent from the RIM site (or your carrier's pseudo site on RIM), and BES service books only from the BES server.

Am I missing something?
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Old 08-14-2008, 03:59 AM   #10 (permalink)
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They have 2 Administration sites. One purely for BIS and one to change provisioning on handhelds. After changing the provisioning to BES they have an option to send Service Books.

Anyways, double checked and tripple checked that it is not a network issue. Now on one of the users it is getting an ETP message in the users inbox and stays there during activation. Activation will stop and say "The server is not responding. Please contact system administrator."

User has no auto sig. Also tried creating a dummie user and activating it - Same thing. 1 user with the activating problem and the other ones have a delay of 3 hours on their e-mails. Any suggestions?
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Old 08-14-2008, 06:13 AM   #11 (permalink)
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Roger, I don't think anyone here has any clue what you're talking about... myself included.

What is this "BES Administration Site" that you're referring to? Is this some custom web application that allows end users to set their own activation password and do their own Enterprise Activations for their handhelds?

I simply don't know what you mean when you refer to a "RIM/BES Admin site."
That doesn't make sense to me.
BES is not a site, and it typically doesn't get managed by a site. BES is usually managed my BlackBerry Manager which is software on a Windows machine.

You've got us all confused on this one.
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Old 08-14-2008, 06:41 AM   #12 (permalink)
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Speaking from personal experience, RIM does not have a BES Adminstration Site where you can send service books from. Also, RIM cannot/will not/does not change provisioning EVER! That is strictly carrier business.

Let's start from scratch.

What version of BES do you have? Version of Exchange? How many users? Versions of MAPI32.dll/CDO.dll on both BES and Exchange?
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