Hello All,

I've had a BES 4.1 server behind a Cisco PIX functioning just fine for a couple of years. A couple of days ago I changed the network configuration to add a gateway machine (Untangle, kind of like a SonicWall gateway) inside of the Cisco.

<LAN (BES/Exchange etc.)>---<gateway box>---<Cisco PIX>---Internet

My main issue is that users are reporting that their Blackberries are not reconciling with their Exchange mailboxes. BES is running on the LAN and send/receive emails from the handhelds is working fine. There aren't any SRP connection issues reported in the Event logs on the BES. I have disabled all of the modules on the gateway machine for testing purposes (now functions as a plain router). Can't figure why send/receive works, but reconcile does not. No config changes to the BES.

Is there a different port/protocol/mechanism used for reconcile than is used for send/receive?

Thanks!

I just tested and it's working fine here ..

Sent two emails .. Delete BB - Delete - Outlook

Deleted on each side, Delete BB moved almost imediately in outlook to deleted and I forced Delete - Outlook as starting with SP 5 it now takes the full 20 min but it reconciled fine to delete and I did a purge deleted - all good.

Possible you don't have port 3101 outbound initiated on the new gateway?

Thanks jletendre.

AFAIK all traffic is allowed out with no restrictions as I've disabled all filters etc. on the gateway. Does BES only use 3101? As I've said email outbound and inbound from the handhelds seems to be working.

Wirelessly posted

I would check the magt log and see what you user settings like says you userOTAFM is set to. It should be 63. Also do a search for error within the magt log and see what kind of errors the agent is running into.

Try docking one of their handsets and synch/update with Desktop Manager and see if the reconcile option returns, its tied to the Desktop (CMIME) service book, delete it on handset, dock and it should be replaced, or push from BES.

This is if the Reconcile option is lost from their Email Options menu.