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Old 08-19-2008, 07:18 AM   #1 (permalink)
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Default How many users can my BES hold

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I get a message telling me I cant add any users to my bes Because I dont have enough license.

How do I check how much my licenses can hold so I can report back on what we need to have?

PS I looked at domains/global/accounts/licence manager and it had for things listed. Each with the number 10 in the next column.

Does this mean 40?

Last edited by Starthorn : 08-19-2008 at 07:29 AM.
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Old 08-19-2008, 07:41 AM   #2 (permalink)
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The bottom of that dialogue will tell you how many licenses you have and how many free there are.
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Old 08-19-2008, 07:50 AM   #3 (permalink)
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Quote:
Originally Posted by DavidAdams View Post
The bottom of that dialogue will tell you how many licenses you have and how many free there are.
I dont see anything on the licensee manager dialog box other then the two 10's in the columns next to it.
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Old 08-19-2008, 07:57 AM   #4 (permalink)
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You don't see a window like this?:
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File Type: gif bescal.gif (18.4 KB, 30 views)
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Old 08-19-2008, 09:16 AM   #5 (permalink)
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Originally Posted by penguin3107 View Post
You don't see a window like this?:
I see a window like it but I don't have the status part. I'm running version 4.0.7.8.
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Old 08-19-2008, 09:18 AM   #6 (permalink)
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Originally Posted by Starthorn View Post
I'm running version 4.0.7.8.
Oh, well that would have been good to know earlier.

I haven't used BES 4.0 in years... so I can't remember how you check license usage in that version. Sorry.
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Old 08-19-2008, 09:27 AM   #7 (permalink)
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1. Open the BlackBerry Manager
2. Right-click on BlackBerry Manager
3. Click Properties
4. Go to the License tab

This should tell you how many are used and how many are free. If not, send us a screenshot of what you are seeing. How many users do you have currently? You said that you are seeing 10 in 2 columns. Sounds like you have used up your 10 CAL's, or you may have 20 used up.
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Old 08-19-2008, 09:41 AM   #8 (permalink)
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Quote:
Originally Posted by gibson_hg View Post
1. Open the BlackBerry Manager
2. Right-click on BlackBerry Manager
3. Click Properties
4. Go to the License tab

This should tell you how many are used and how many are free. If not, send us a screenshot of what you are seeing. How many users do you have currently? You said that you are seeing 10 in 2 columns. Sounds like you have used up your 10 CAL's, or you may have 20 used up.
I see no black berry manager to left click on.
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Old 08-19-2008, 09:46 AM   #9 (permalink)
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In your BB Manager you will see your BES on the left. You should see BlackBerry Manager above your BES. If not, post a screenshot of your BB Manager.
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Old 08-19-2008, 11:21 AM   #10 (permalink)
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Quote:
Originally Posted by gibson_hg View Post
In your BB Manager you will see your BES on the left. You should see BlackBerry Manager above your BES. If not, post a screenshot of your BB Manager.

Dont see that. This is what I see

I also cant right click on any of the things in the left pane.
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File Type: jpg BES SCREE.jpg (13.6 KB, 16 views)
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Old 08-19-2008, 11:44 AM   #11 (permalink)
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Are you sure this is BES 4.0? Check Help>About again and make sure that you have opened the BlackBerry Manager and not the Handheld Configuration Utility.

If this is BES 4.0, then my previous instructions are correct. If it is BES 4.1, then use these instructions:

1. Open the BlackBerry Manager
2. Click on BlackBerry Domain
3. In the Tasks area, click License Management under the Account heading

Those are from this RIM KB:

BlackBerry Search Results

So, if these are wrong you are looking at the wrong Manager or it's screwed up.
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