BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 08-19-2008, 05:04 PM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: May 2008
Model: Pearl
PIN: N/A
Carrier: Verizon
Posts: 26
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default How do I remotely remove BES from user's Curve?

Please Login to Remove!

I have an employee who was unexpectedly terminated and was not able to retrieve her Curve. How do I remotely disable and uninstall all the service books/settings associated with my BES and the company? This is her personal phone so I do not want to erase all data.
Offline  
Old 08-19-2008, 05:08 PM   #2 (permalink)
BlackBerry Extraordinaire
 
CO_BBTechie's Avatar
 
Join Date: Jul 2007
Location: Denver
Model: 8310
Carrier: AT&T
Posts: 2,044
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

You'll need to in order to effectively remove your BES information. When employees are using their own personal phone on a corporate BES, they should expect that their device may be wiped by the admin at any time for any reason.

Select user in BES -- IT Admin -- Erase data and disable handheld.
Offline  
Old 08-19-2008, 06:10 PM   #3 (permalink)
Knows Where the Search Button Is
 
Join Date: May 2008
Model: Pearl
PIN: N/A
Carrier: Verizon
Posts: 26
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

So if I erase the data and disable it, how does she enable it again for personal use?
Offline  
Old 08-19-2008, 06:16 PM   #4 (permalink)
BlackBerry God
 
penguin3107's Avatar
 
Join Date: Jan 2005
Model: iOS 5
Carrier: VZW
Posts: 11,701
Post Thanks: 1
Thanked 237 Times in 219 Posts
Default

Quote:
Originally Posted by alan2938 View Post
So if I erase the data and disable it, how does she enable it again for personal use?
There would be nothing to enable.
The disable in 'Erase and Disable Handheld' is nothing more than disconnecting the device from the BES.

The user would simply integrate their personal email accounts using BIS.

(Depending on the version of the handheld OS on the device, and also dependent on how your BES is configured... the user may need to manually remove the IT Policy from the device before they can actually have unrestricted use of their own device.)
__________________
BCSA
BES 5.0.3 MR4 :-: Exchange 2007 SP3 RU3
http://port3101.org

Last edited by penguin3107 : 08-19-2008 at 06:17 PM.
Offline  
Old 08-19-2008, 06:45 PM   #5 (permalink)
CrackBerry Addict
 
qc_metal's Avatar
 
Join Date: Mar 2005
Location: Rockford, IL
Model: 9530
OS: 4.7.x
Carrier: Verizon
Posts: 590
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

You could remove the IT Policy first, then erase the device, could you not - - as a matter of courtesy?
__________________
Provision, maintain, and report on users via web: the NEW BerryStats | FAQ
Offline  
Old 08-19-2008, 07:07 PM   #6 (permalink)
iPhone Convert
 
juwaack68's Avatar
 
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,875
Post Thanks: 3
Thanked 72 Times in 55 Posts
Default

That may depend on the 'mood' of the user after they were unexpectedly terminated....
__________________
No longer a BES Admin, but it was fun while it lasted!
Offline  
Old 08-19-2008, 07:20 PM   #7 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,686
Post Thanks: 4
Thanked 100 Times in 72 Posts
Default

Yeah, it's more fun to have the user come here and ask how to get the d*** IT policy off their phone
Offline  
Old 08-19-2008, 08:41 PM   #8 (permalink)
CrackBerry Addict
 
qc_metal's Avatar
 
Join Date: Mar 2005
Location: Rockford, IL
Model: 9530
OS: 4.7.x
Carrier: Verizon
Posts: 590
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by John Clark View Post
Yeah, it's more fun to have the user come here and ask how to get the d*** IT policy off their phone
Sometimes...

...but other times, you want to be rid of the person and not have to deal with them ever again.

__________________
Provision, maintain, and report on users via web: the NEW BerryStats | FAQ
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.