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Old 08-20-2008, 10:17 AM   #1 (permalink)
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Default Increasing number of messaging agents beyond 5

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I'm now running BES on a dual 2.8 Xeon server with 4GB RAM and it's hardly breaking sweat. I know this isn't the most blistering server in the world, but it seems more than adequate.

I'm trying to increase the number of messaging agents to 10. The reason being that we have several Exchange mailbox servers and I'd like to have more agents.

I've read this thread: -
blackberryforums.com/bes-admin-corner/97086-creating-additional-blackberry-messaging-agents.html

...but when I change the registry, it reverts to 5 again every time I restart the dispatcher.

I've changed the NumAgents value to 10 (decimal) and also tried amending the ActiveAgents value from 1,2,3,4,5 to 1,2,3,4,5,6,7,8,9,10. Each time I restart services, ActiveAgents returns to 1,2,3,4,5. NumAgents remains at 10.

Am I doing something wrong - or is BES just determining that it needs no more than 5 agents?

Also - can BES run multiple messaging agents against the same mailbox server? Or is it just 1 per server.

Thanks in advance,

Chris.
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Old 08-20-2008, 11:09 AM   #2 (permalink)
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I dont know this, but you migth be able to find out if you run regmon.exe while you start up the BES services. I migthe be able to run a test on this later today to see if there is a regkey you are missing.
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Old 08-20-2008, 11:24 AM   #3 (permalink)
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Maybe try setting the following key to see if you can get users to go over to another agent:

Sequence: 24217
Date & Time: 8/20/2008 11:13:48 AM
Event Class: Registry
Operation: RegQueryValue
Result: NAME NOT FOUND
Path: HKLM\SOFTWARE\Research In Motion\BlackBerry Enterprise Server\Dispatcher\MaxUsersPerAgent
TID: 9268
Duration: 0.0000064
Length: 144


RIM Always says that an agent can hold around 500 users and it will not spawn a new agent for the same exchange server until it is around the 500 users per exchange server.
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