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Old 08-21-2008, 02:11 AM   #1 (permalink)
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Question Blackberry activation while roaming...?

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Hey,

I manage a BES for 20+ users. I have this collegue who is a salesman for our company (dep. Netherlands), he has aquired a free BB and wants to have his
corporate email (ours) on his BB. Now, he came over to Belgium with his BB for me to activate it. The first thing I noticed is that he's currently roaming on Base. I thought that it would mind so I started the activation but now it
seems I can't activate the BB. It hangs at "establishing network connection..."
Then giving me the error: "Request to activate failed. Network connection unavailable."

Could this be caused by the roaming?

Any help would be great!

Cheers
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Old 08-21-2008, 02:29 AM   #2 (permalink)
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is he seeing GPRS/EDGE or gprs/edge? If the latter try changing the network he is roaming on to get the upper case.

I had that issue a while ago, one user was travelling and he stopped getting mail, his BB was showing lower case so after talking him through serching for a new network all burst into life.
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Old 08-21-2008, 02:32 AM   #3 (permalink)
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"edge" lowercase... I have 3 available networks for roaming, currently "Base" the other two are not allowed. (only emergency nrs) :(
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Old 08-21-2008, 02:39 AM   #4 (permalink)
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Wirelessly posted (Breaking Ball)

Won't work. edge in lower-case means no connection to RIM's blackberry infrastructure. You won't be able to do an activation, or get any blackberry data service at all.
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Old 08-21-2008, 02:46 AM   #5 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
Wirelessly posted (Breaking Ball)

Won't work. edge in lower-case means no connection to RIM's blackberry infrastructure. You won't be able to do an activation, or get any blackberry data service at all.
Thx, penguin. I'll say to the salesman he has to call his provider to change his dataplan to BES on his number.
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