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Old 09-19-2008, 03:23 AM   #1 (permalink)
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Default Email reconciliation options through IT Policy

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Hi,

Is there a way to push the setting "Delete On" under "Email Reconciliation" through an IT Policy?

We would like to make sure all our BB users have their deleted mails being deleted on the handheld and the mailbox.

Thank you.
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Old 09-19-2008, 03:54 AM   #2 (permalink)
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Will be interested in this, as for some reasons all of our devices under the reconciliation have reverted back to device wins.
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Old 09-19-2008, 04:15 AM   #3 (permalink)
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Our problem is related. A lot of our devices have reverted back to 'Handheld' instead of 'Mailbox & Handheld' without any reason.
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Old 09-19-2008, 05:47 AM   #4 (permalink)
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No, you can't control those settings. Nor should you, in my opinion.
Managing email messages is something that should be left up to the user... not the admin.
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Old 09-19-2008, 05:59 AM   #5 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
No, you can't control those settings. Nor should you, in my opinion.
Managing email messages is something that should be left up to the user... not the admin.
Dangerouse statement!! users having control over their own BB's!! (joke!)

I get calls all day long from users who can't figure out why they del emails from their desktop and they still show on their BB. I'd find it usefull to have the option to set these, even if you left it open for the user to change them back.
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Old 09-19-2008, 06:39 AM   #6 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
No, you can't control those settings. Nor should you, in my opinion.
Managing email messages is something that should be left up to the user... not the admin.
I invite you to spend one day at our helpdesk. I'm sure it might influence your opinion.

Thank you for the response though.
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Old 09-19-2008, 06:45 AM   #7 (permalink)
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Originally Posted by jvb_backman View Post
I invite you to spend one day at our helpdesk. I'm sure it might influence your opinion.

Thank you for the response though.
I'll stick with managing my own helpdesk, thanks.
Educate your users, and your helpdesk calls will decrease.
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Old 09-19-2008, 07:00 AM   #8 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
I'll stick with managing my own helpdesk, thanks.
Educate your users, and your helpdesk calls will decrease.
You're generalising your own situation. Not every company has the means to do that so let's just stick to the technical question.

It's just a shame that we don't get the OPTION/CHOICE to control these settings when you know it can be done easily with IT policies.
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Old 09-19-2008, 07:10 AM   #9 (permalink)
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I'm not trying to argue with you.
It is what it is... you can't control those setting from BES via IT Policy.
What you call a shame, I call sensible.
If you think RIM should build this functionality in, send them a suggestion: [email address]
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Old 09-19-2008, 08:39 AM   #10 (permalink)
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Ok, thanks for clearing that out.
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Old 09-19-2008, 08:44 AM   #11 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
I'll stick with managing my own helpdesk, thanks.
Educate your users, and your helpdesk calls will decrease.
x2

I have plenty of users who do not want their devices to stay in sync with their Outlook account (for whatever reason). They read stuff on their BB and then delete it - and don't want the message deleted from Outlook.

Personally, I wouldn't want to manage this from a BES perspective. Blech.
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